Remote Camera Sharing and Video Annotations Using Bomgar InSight
During a support session, an iOS or Android customer can stream live video to the representative from their mobile device using Bomgar InSight. Sharing remote, live camera footage while an issue is taking place provides the representative with an additional way to assist the customer in finding a resolution to their problem. While viewing the footage, the representative can make video annotations, freezing the frame and allowing the customer to view the camera annotation and take any necessary action while camera sharing. Please see Remote Camera Sharing for Android and iOS.