Updates for Support Administrators

Bomgar 15.1 contains the following updates for Bomgar administration.

Feature

UPDATES FOR SUPPORT ADMINISTRATORS

Bomgar Link

Additional programmatic links for a more efficient and convenient way to integrate Bomgar with other systems, allowing more direct ways to resolve issues more quickly.

Bomgar Button Install Directory

When installing a Bomgar Button executable on remote Windows machines, you can specify a custom install directory path where you want the Bomgar Button to install. If the install directory you specify does not exist, it will be created, assuming the installation has sufficient permissions on the local system. You can specify the install directory using either the MSI installation package or the EXE installation package. This requires Bomgar 15.1.3 or higher.

The syntax for the EXE installation is

bomgar-scc-w07dc30w8ff8h51116g785zgh151hdfe8y6z7jgc408c90 --cb-install-dir "C:\Bomgar Button"

where bomgar-scc-w07dc30w8ff8h51116g785zgh151hdfe8y6z7jgc408c90 is the filename of your executable install client and "C:\Bomgar Button" is the path you wish the installation to use.

The syntax for the MSI installation is

msiexec /i bomgar-scc-win64.msi KEY_INFO=w0hdc301hd18wxj8xjfd8z6jzyefz7wzd1gwwd6c408c90 INSTALLDIR="C:\Bomgar Button"

where bomgar-scc-win64.msi is the name of your MSI installation package, w0hdc301hd18wxj8xjfd8z6jzyefz7wzd1gwwd6c408c90 is the key of your installation package, and "C:\Bomgar Button" is the path you wish the installation to use.

License Pools

License pools provide expanded flexibility to license management. Configure pools to reflect the structure of your support organization and ensure that each pool has the exact licenses to which it is entitled.

NIC Teaming

Combine your system's physical network interface controllers (NICs) into a single logical interface, adding an additional layer of fault tolerance for your Bomgar Appliance.

Reporting API Enhancements

More efficient, comprehensive reporting is now available through Real-time Dashboard and Representative Activity Reporting. Develop deep, real-time reporting to quickly analyze support center activity in your organization. Report on support representative activity regardless of whether they are in a support session or not, with metrics such as time available, busy, in concurrent sessions, etc.

Session Recording Enhancements

Enhancements allow easier playback and greater navigation control of your session recordings.

Support Workflow

Create complete support workflows and connect them to your support teams, representatives, issues, etc., to further streamline session routing and resolution.

Windows POSReady Support

Improve attainment of compliance goals with certified Bomgar support on customers' registers, ATMs, kiosks, and OEM devices running the popular Windows POSReady platform.