Rep Auto-Assign Monitor

Better manage your help desk efficiency by knowing the status of your representatives. Team leads and managers can now easily see which representatives are available to take sessions. Status indicators show whether representatives are available, are idle, are busy, or have auto-assign turned off. A bar at the bottom of the dashboard also shows the percentage of representatives in each state. Visibility into your support teams’ availability can improve efficiency and lower response times.

Dashboard: Rep Auto-Assign Monitor