Updates for Support Administrators

Bomgar 14.1 contains the following updates for Bomgar administration.

Feature Standard Enterprise


Atlas Management

With three new API commands, gain visibility into your Atlas cluster environment. Retrieve information about all appliances in the cluster, including identifying information, cluster and failover role, connection acceptance and availability, and time zone offset. Also, retrieve a summary or list of clients connected to these appliances, and retrieve information about them. Clients include representative consoles, support customer clients, presentation attendee clients, Jumpoints, and Jump Clients. This provides a view into the distribution of connected clients throughout your Atlas deployment. Use this information for confirmation of expected traffic flow or for further expansion planning.


Bomgar Automatic Elevation Service

By pre-deploying the Bomgar Automatic Elevation Service on the remote system, you can automatically elevate the customer client without having to enter credentials, even in a customer-initiated session. The stand-alone elevation service modifies the registry to add a hash, which uniquely identifies the customer client executable for your Bomgar site. When the end-user runs your Bomgar customer client, the elevation service checks the hash and then automatically elevates the customer client without prompting for credentials. The Bomgar Automatic Elevation Service can be used in conjunction with the Bomgar Smart Card Driver, removing the need to have a Jump Client or Jumpoint installed before using a smart card. To use smart card authentication, you must still have the Bomgar Smart Card Driver installed on both systems.


Configurable Login Banner

Configure a banner to display before users can log into either the /login interface or the /appliance interface. Enable or disable the banner, and define its title and text. If the banner is enabled, then users attempting to access either /login or /appliance must agree to the rules and restrictions you specify before being allowed to log in.

Configurable Syslog Format

Select which message format your Bomgar Appliance should use when sending syslog messages to a remote syslog server. To facilitate internal reporting for companies which strictly adhere to defined standards, RFC 5424 Compliant format has been added.


License Usage Reports

Run reports to view peak usage of Bomgar licenses, grouped by hour, day, or month. Additionally, configure the Bomgar Appliance to send an email alert to the license alert contact whenever a user is denied login due to a license shortage or a reserved slot shortage. License usage reports and alerts can help you determine the number of licenses you need for your support team.

Multiple /appliance User Accounts

Create multiple user accounts for the /appliance interface. In environments where multiple administrators need to access the /appliance interface, each user can be assigned a unique user ID instead of sharing the credentials for a single admin account. Set rules regarding account lockouts and password requirements. Using multiple /appliance administrator accounts enables organizations to comply with more restrictive security policies and strengthens audit processes.

Port Test Utility

Using a new Bomgar support utility, verify that the appliance can access a specific port on an endpoint. Validate outbound connectivity to clients and systems such as LDAP servers, event handlers, and passive Jump Clients.

Session Permission Policies

Customize support session security permissions to fit specific support scenarios, not just specific representatives. You can change the permissions allowed in a support session based on the support portal the customer came through or even the specific endpoint being supported. Session permission policies provide much more flexibility in building the security model for each specific support scenario.