Updates for Users

Bomgar Remote Support 18.1 contains the following updates for Bomgar users.

Feature

Credential Injection Enhancements

When integrating Bomgar with a credential manager, the endpoint credential manager (ECM) now returns up to 100 matched credentials. This is especially helpful when similar credentials (such as local and domain accounts with the same name) are both stored in the manager.

Credential Logging Enhancements

Use of credentials within a session is now logged in the session reports, regardless of session type. This creates a consolidated audit record for session and credential use, removing the need to correlate separate reports.

Shell Tools

New tools have been added to command line sessions to help streamline workflows. Most notably, users can now clear, copy, and increase a session's scroll-back history.

Streamlined Session Workflow

Get to the endpoint and to session tools faster with fewer clicks. Tools such as File Transfer and Command Shell now start automatically when that tool is selected. Also, the Bomgar client window starts minimized. These changes allow you to accomplish your task more quickly by removing extra clicks.