Updates for Administrators

Bomgar Remote Support 18.1 contains the following updates for Bomgar administration.

Feature

Automatic Privacy Screen

Start a session with Privacy Screen enabled by default. Sessions can now be kept private from the start without having to remember to set the control permission during each session.

GDPR Pseudonymization and Consent Support

Allow your organization to meet its GDPR initiatives with pseudonymization and consent support in Bomgar. Bomgar administrators can respond to Right to Erasure requests by searching for specific criteria supplied by the requester. Once reviewed, the results can be anonymized with an automatically generated term or a custom replacement.

More Scalable Jump Client Upgrades

Jump Clients now upgrade faster than ever. Once a new Bomgar version is installed, technicians can see which Jump Clients are already upgraded and can begin accessing them right away. When a Jump Client is waiting for its upgrade, technicians can modify properties without having to wait for the upgrade to complete.