Updates in Bomgar Connect 16.2

Bomgar Connect 16.2 contains the following updates.

Feature

Bomgar Web Rep Console

Support remote systems through a web-based representative console. The web console removes the requirement of having to download and install the Bomgar representative console client, enabling quicker access.

Connection Resilience

Network status intelligence in the representative console results in nimbler handling of intermittent network disruptions. If you should lose your connection, the representative console attempts to reconnect for 60 seconds. If your connection is restored within this time, your representative console reopens, restoring all of your open sessions.

Enhanced Authentication Choices for iOS Representative Console

Both SAML authentication and password managers such as 1Password can be used to log into the iOS representative console for quicker access.

Enhanced Jump Client Maintenance

No more manually deleting uninstalled Jump Clients from your Jump Interface. An administrator can configure Jump Clients to be automatically removed from the representative console once uninstalled or to remain in the list until manually removed.

Enhanced Presentation Attendee Client

A new HTML5 presentation attendee client gives attendees a smooth, intuitive interface for an even better presentation experience.

InSight Enhancements

New options including flashlight, zoom, and auto-focus enrich the support experience via Bomgar's live video stream tool.

Password Reset via Email

Reset a forgotten password by means of a secure email link.

Remove Ctrl-Alt-Del Prompt

When a rep needs to send a Ctrl-Alt-Del command to a remote computer, the Bomgar software attempts to override the customer's disabled Secure Attention Sequence without disrupting the rep's workflow with a prompt first.

Updated Android Representative Console and Customer Apps

Both the Android representative console and customer client apps feature a new interface for a better experience, while the Android representative console also supports SAML authentication for logging in.