Base Software Version 4.2.2 (56444 )

User photo
Name
Stef

Good morning BOMGARDIANS!

I hope all is well

Does anyone know how to configure the BOMGAR appliance to use a internet proxy? We have allowed its IP address to go out to teh update/bomgar websites but it still doesnt work. I have checked the appliance settings and couldnt locate a spot to put in proxy info

Thanks!

  1. User photo
    Name
    bryan_kirschner

    ​check your firewall settings

  2. User photo
    Name
    Stef
    Company
    COT

    there is no where in the firewall settings to specify a proxy for internet access

    typically applications have a spot for

     

    proxy name:

    proxy port:

    proxy authentication ( user name and password)

     

  3. User photo
    Name
    bryan_kirschner

    ​the only other thing i would recommend is under the /appliance, make sure the ip config settings and static routes are correct, then check out the support tab and try using the utilities to see if you can narrow things down.  if not, i’d give them a call or start a chat.

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