Employees are increasingly mobile, whether IT wants them to be or not. With the continued rise of bring your own device (BYOD) initiatives, and mobile employees using varied devices such as tablets and smartphones, a new, highly complex set of support and security challenges has arisen for IT.

This week, Bomgar announced the results of research conducted with Ovum, one of the leading international analyst firms covering the software, services and telecoms markets. The research surveyed 300 IT decision-makers across the UK, France and Germany, focusing on the challenges faced by enterprise companies that provide remote support to users who are becoming increasingly more mobile.

Key statistics from the research included:

  • Remote support technology is commonly used to fix issues with traditional PCs, with 75.3 per cent of respondents using it to provide support. In comparison, only 27.8 per cent of companies currently provide remote support for tablet devices and only 10.3 per cent for smartphones.
  • Nearly 25 per cent of all workers for the respondents were classified as mobile to some degree, including remote and teleworkers. Businesses across the UK, France and Germany signalled that they would be increasing their level of support for remote and teleworkers over the next 18 months.
  • Around 36 per cent of respondents are concerned about the security risks of remote support, while 31 per cent are unsure of the potential for vulnerabilities. Only 21.4 per cent are reasonably sure that their remote support platform is secure, and 11.9 per cent are certain of their security.

Remote access tools can significantly improve IT support efficiency and effectiveness, but they are also a major source of data breaches in the enterprise. Misuse of access credentials and vulnerabilities in the tools create obvious vectors of attacked. The need to understand, manage and address the risks posed by remote access tools becomes ever more important as mobile and remote working increases.

On November 26, 2013, Bomgar and Ovum will be hosting a webinar on the research findings at 15:00 GMT/10 AM EDT. To register, visit www.brighttalk.com/webcast/9629/93913. Make sure to join us for an in depth look at the study!

For a copy of the research report, visit http://goo.gl/sSMfD1.

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Elizabeth Hulsey

Public Relations Specialist

At Bomgar, Elizabeth is responsible for building Bomgar’s brand awareness through public relations, media relations and social media. She works directly with Bomgar’s PR agencies in the US and UK to develop thought-leadership and industry specific content to expand Bomgar’s digital footprint and communicate key company/product messages. Elizabeth also manages the blog, social media and webinar channels for Bomgar, compiling compelling and relevant content to post daily, weekly and monthly. She has a Bachelor of Arts in Communications from Lee University, and has been with Bomgar since September 2009.