TL;DR: Screen sharing with Android 5.0+ devices is now included in Bomgar remote Support.
Today Bomgar announced the expansion of Remote Screen Sharing for Android to all Android 5.0+ devices. Technicians using Bomgar Remote Support can already remote control Android devices made by Samsung. Now Bomgar enables real-time screen sharing for other manufacturers and device types.
Requirements for Android Screen Sharing
In order to screen share with Android, your customer will need to have the following in place:
A device running Android 5.0, Lollipop or greater (Update here)
Download the Bomgar Android Support ClientInstall the Bomgar Android Support Client
Since we’ve updated the Android customer client, have your customer visit Google Play to get the latest. On non-Samsung devices, they’ll need the Bomgar Support Client.
Enter Site Name and Session Key
Once they’ve installed the client, they’ll need to enter your Bomgar site name and the session key you provide them. For trial users, the site name is trial.bomgar.com. That will connect you to their device and start the session.
Android Chat Support
You’ll start at the chat screen. Chat will stay engaged throughout the session even if they browse away from the Bomgar app.
Screen Share with Android Devices
When they do browse away, you’ll stay connected and will be able to see the screen of the devices. Remote control is not available for non-Samsung devices, but seeing the screen, even in a view-only context, can really help to reduce call time.
Providing Android Support Beyond Screen Sharing
In addition to screen sharing and chat, support technicians have other options for providing remote assistance to Android devices.
Transfer Files to/from the Android Device
Many support incidents require you to transfer files between your PC and the Android device. With Bomgar, you can replace bad files (corrupt, outdated, malware) with good ones.
Manage Apps and Processes with Actionable System Information
Actionable System Information lets you view key system info, kill processes, and uninstall apps on Android devices. Viewable system information including OS version, memory, apps, and more.
Bomgar also offers an Embedded Remote App Support SDK for embedding remote support funcionality into iOS and Android apps. Developers can prepare thei apps for deeper troubleshooting and native remote support.
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