With the new Bomgar Support Client for Samsung you can use Bomgar to remote control Android phones and tablets made by Samsung. All your end-users have to do is install the free app from Google Play and request support.
The new features enabled for Samsung Android devices include screen sharing and remote control. Support reps can see the screen on the end-user’s Android device. Reps can also use remote control to navigate the screen, access applications, type and click just like they would if they were holding the device. If you already use Bomgar to remote control BlackBerry or Windows Mobile devices, you’ll find that Android control functions in much the same way. Screen sharing and remote control are currently available for Samsung devices running Android 2.3 and above.
Other Remote Support Capabilities for Android Devices
Bomgar also includes a number of other Android support capabilities, whether you’re supporting Samsung devices or devices from other manufacturers. These include
Chat Support – Chat with the end-user during the remote support session.
System Info – View key system info, including OS version, memory, apps, etc. to help diagnose issues.
File Transfer – Transfer files to and from the Android device.
Multiple Sessions – Support Android devices while simultaneously working on other systems and devices through session tabs – no add-ons or upgrades required.
Support from any Platform – Control Android phones and tablets from a PC (Windows, Mac or Linux). You can even use Bomgar’s Mobile Rep Consoles to control Android devices from an iPad, iPhone, iPod touch or any Android smartphone or tablet!
Mobile Representative Console for Android
Video: Use a secure Mobile Rep Console app on your Android device, iPad, iPhone or iPod touch to support remote desktops, servers and mobile devices.
Bomgar also offers a Mobile Rep Console that allows you to provide support from any Android smartphone or tablet. (That app also works on iOS devices - iPad, iPhone and iPod touch.)
A technician can control remote desktops, servers and even other mobile devices with a toolkit similar to the desktop version of the Bomgar representative console.
Android rep deploying Jump Client
Android Support Is Part of the Core Product
All of the Android support features are included in Bomgar’s core product. There are no additional charges for supporting mobile devices.
Android support is included because part of our vision is to help you consolidate remote support. We address with one secure, appliance-based solution what many vendors attempt to address with ten or more tools.
If you're not a customer but want to see Android support in action, it's available in our free trial.