If you use ServiceNow, do you know how long it takes one of your support reps to close out a ticket?
Think through all the steps. He has to open the ticket, write his notes about the problem, document what he did to fix the problem and submit his notes. Depending on the issue, that can take quite a bit of time, right?
Well, today I want to point out one aspect of the certified integration between Bomgar and ServiceNow that has huge implications for post-incident processing.