Remote support of mobile devices is continually progressing, but still far from where support professionals would like it to be. But what if support reps could see and troubleshoot mobile apps in real time? And what if customers could request assistance from their smartphone or tablet directly from mobile apps? That's the idea behind Embedded Remote App Support, a new SDK (software development kit) Bomgar announced last week.
Embedded Remote App Support allows mobile application developers to include Bomgar remote support in their iPhone, iPad and Android apps. Since it is a new remote support capability in the world of smartphones and tablets, we know you’re bound to have some questions. So, I thought a blog post anticipating some of those questions was warranted.