Are you a child of the 80s or 90s? Are you currently making the transition from student to employee? Take a few moments and take a trip down memory lane. Think about your experience with technology thus far. What does it look like? As a member of the workforce, or soon to be member, do you have certain expectations for devices such as computers and/or mobile phones in relation to what you do for a living? Is fixing your computer problem in less than ten minutes or accessing company resources from your mobile device things you think should be the least of what a company offers? You, my friend, are a Millennial.
Recently, we released findings from Bomgar-sponsored research about the Millennial Generation and the impact these younger workers are having on their employers, particularly their IT support departments. Set to be the largest workforce in the country since the baby boomers, the Millennials are now beginning their shift into their careers. According to the survey, these employees are between the ages of 20-30 and bring with them some high expectations for technology at work as well as the support they receive for that technology. But I feel that some “Millennials” could feel differently or even be taken off guard by some of “their” so-called expectations for the workplace, myself included.
At 26 (nearly 27) years old, I am considered to be a Millennial simply based on my age and the year I was born. However, those of us born in the 80s (maybe a few from the early, early 90s) are a group that I would consider to be “on the fence” or in the mid-to-back of the Millennial pack. I can remember the days when the only gaming systems were Nintendo and Sega Genesis. I can remember when “car phones” came out, which eventually evolved into cell phones, and are now referred to as mobile devices. I can remember when the buzz about the invention of the internet was going on and what this new phenomenon meant for the world of technology. Finding information on the computer as opposed to a book was as far out as you could get. Once the internet was somewhat established, the cool thing then became AOL, thus email was introduced and instant messenger became the popular way to communicate in high school. The idea of sending any message instantly was something completely new.