When customers and employees depend on you for tech support, you need to be able to depend on your support technology.
Most of the Bomgar alternatives - GoToAssist, LogMeIn Rescue and Webex Support Center, for example - are SaaS or cloud-based solutions. They host the software. You rent.
Bomgar's model is different. Our appliance-based approach to remote support means customers can own the solution. From a cost perspective, owning always beats renting over time. Owning is more secure, too.
But what are the implications for reliability of service? Can you expect the same standard of reliability from an appliance-based solution that you hope to get from a SaaS solution?