If you’re a Bomgar customer, you may have received an email from me today announcing our new Customer Advocacy Team. I’m so excited to be leading this effort to take our commitment to our customers to the next level with the creation of this group. The team has one purpose: proactively advocate on behalf of our customers and help them better use their Bomgar solutions. Our goal is to help our customers maximize their return on investment by keeping them informed of everything Bomgar as well as what’s happening in the IT support industry. In addition, the advocacy team will connect customers with other like-minded customers and continually promote their interests, needs, and wants within Bomgar. In the coming weeks, our customers will begin receiving communications related to programs, including a webinar series, monthly newsletter and our first annual user conference!
If you are a Bomgar customer who didn’t receive my email, but want to make sure you’re included on further communications, then we have work to do! Please take a few seconds to update your contact information via this form. Or, if you have any suggestions related to the above programs or programs you’d like to see us develop in 2011, please contact Bomgar. At any time, if there is anything we can do to better assist you and improve your experience with Bomgar, I would love to hear from you!