#1 Do IT Training and Remote Support with One Tool
With our presentation feature, Bomgar has long enabled two-way screen sharing. But the enhancements in this release treat presentations as a standalone function.
Now, when IT trainers use the Bomgar Representative Console, they can have a streamlined, presentation-only interface. The presentation interface for customers has also been streamlined. Attendees can view presentations in their browser - no download required.
Train remote users through a streamlined interface.
So use presentations to train on correct usage and eliminate a lot of help desk calls before they happen.
You can already use Bomgar to remote control Android devices made by Samsung. The improvement in remote support for non-Samsung Android devices in Bomgar 13.1 brings Android support into parity with Apple iOS support. Now you can co-browse and transfer screenshots on Android just like you can on an iPhone or iPad.
View remote screen shots from an Android device.
Speaking of iPhones and iPads, Bomgar 13.1 also includes the ability to deploy Bomgar apps to your Apple iOS Enterprise App Store.
Oh, and did I mention that all supported platforms are included in the core product at no additional charge?
#3 Do Everyday Remote Support Actions Faster
Categorize messages, distribute messages to support teams and search messages from the Representative Console.
Bomgar 13.1 isn’t all lagniappe. (Hey, I’m proud of my roots!)
A redesigned interface and updates to core functionality mean you’ll perform the support steps you take every day faster. Here are just a few of the ways:
The Bomgar Representative Console has been redesigned to streamline everyday workflows.
New management capabilities for canned messages make chat support faster.
Jump Technology can now push a smart card driver to those local or remote network machines you need to access.
Reps can perform more actions from the file transfer interface without disrupting end-users.