by Donald Hasson published

Taking iOS Support to the Next Level

It’s not news to anyone that iPhones and iPads are popular. However, it may be newsworthy to note the increasing popularity of iOS devices for businesses, whether provided by the companies themselves or brought into work by employees. In response, Bomgar has gone to great lengths to answer the market demands for iOS remote support capabilities. As most of our customers know, we already provide the most extensive platform support on the market – allowing our customers to remotely support nearly everything short of the kitchen sink. The market demand isn’t yet there for the sink, but we did find a way to get you a few steps closer to your end-users’ iPhones and iPads. This is a continuation of our commitment to leave no system or device unreachable, allowing you to increase your reps’ productivity and your customers’ satisfaction.

Continue Reading
by LRichardson published

Ready for the Lion?

As it so skillfully does with most of its products, Apple has the world all a twitter (and all over Twitter) anxiously awaiting the new version of its operating system, Mac OS X Lion. Rumors said the new operating system would be available no later than this week, but on this Friday afternoon, it looks like Apple fans will be waiting a bit longer.

Continue Reading
by LRichardson published

Bomgar 11.1 Videos

Bomgar version 11.1 was released on Tuesday. Hopefully some of you are already up and running on this feature-rich upgrade. There are a set of 11.1 tutorials available on the Bomgar YouTube channel. Make sure to check them out! Below I've included the a summary video hitting on the new 11.1 features.

Continue Reading
by Robert Minnaugh published

Bomgar 11.1 - The End of Legacy Peer-to-Peer Remote Support?

The new version of Bomgar 11.1 is here and packs quite a punch. It comes loaded with a new feature – Jump Client Scalability – that allows virtually unlimited access and support of unattended systems, such as servers, kiosks, and POS systems. You can now set your Jump clients to passive mode so they listen for a request to initiate a support session instead of maintaining a persistent connection to the Bomgar appliance. This minimizes network bandwidth requirements and frees up resources on the Bomgar appliance. Both passive and the traditional active Jump Clients are cross-platform, centrally manageable, fully auditable and highly secure. So with Jump Client Scalability in Bomgar 11.1, what’s the case for staying with legacy peer-to-peer remote access and support solutions?

Continue Reading
by Justin Brock published

Remote Support Android Devices from Your Help Desk

Got a few users at your company running Android-powered smartphones and tablets? Chances are your company is not alone. According to the latest IDC Worldwide Quarterly Mobile Phone Tracker survey, Android is now the run-away leader in the worldwide smartphone market with a whopping 39.5% of the market.

Continue Reading
by Robert Minnaugh published

Optimizing Your Support with Bomgar Analytics

There’s an old adage that what you can’t measure you can’t improve. Not sure if I believe that one completely as there’s certainly room for intuition and experience when confronted with the absence of hard metrics. Still, it couldn’t hurt to have some really cool support performance analytics at your fingertips, could it? Not only could these analytics guide your day-to-day operations but they could even help you increase visibility in support performance, guiding future strategies. In fact, it’s already happening…

Continue Reading
by Tal Guest published

The Bomgar API and Outbound Events

Back in my IT admin days, when I would see a product advertise their API for integrations I used to think, “Great…In order to use it I’ll just need to relearn C++ or VB and boom that’s it. Yeah right!” Then I’d go on with my daily administration of Exchange, AD, figuring how and when to push out the next desktop patches, or helping my network guy figure out that pesky SAP connection issue. The point is I didn’t have the time to sharpen up my programming skills in order to figure out how to use a vendor’s complicated API. And although I did have an application development team in my department, they were always tied up with a crazy workload. Also, I just didn’t have the confidence to correctly articulate what was possible with the API.

Continue Reading
by Elizabeth Hulsey published

ServiceNow + Bomgar = Increased Service Desk Efficiency

As you may have seen, this week Bomgar and Fruition Partners announced a new integration between Bomgar’s remote support solution and SaaS for IT service management from ServiceNow! Instead of just listing the features and benefits, we conducted a Q&A session with Boatner Blankenstein, director of solutions engineering, Bomgar, and Shane Brazeal, developer, Fruition Partners, about the new integration.

Continue Reading
by Donald Hasson published

Five Problems You Never Knew Bomgar Solved

Whether you're competing for IT business or making efforts to drive down cost, constantly improving productivity while maintaining a highly secure environment is crucial. To meet these demands, Bomgar accelerates you beyond traditional screen sharing tools. Here are five real-world problems you may not have known Bomgar can solve for you all wrapped inside a single, ultra robust, ultra secure platform.

Continue Reading
by Elizabeth Hulsey published

Bomgar Builds on Success in EMEA

This morning, the Bomgar team is at the Service Desk & IT Support Show in London where we’ve got some exciting news to share! We are pleased to announce the opening of our new office in High Wycombe, United Kingdom, which will serve as our EMEA Headquarters. As part of our global expansion strategy, this office will function as a regional hub to better support our 1,000+ international customers and help lay a foundation for growth across the EMEA region.

Continue Reading