Join the Bomgar Birthday Bash

If there’s one thing we’ve learned over the past decade, it’s that we have the most loyal, passionate customers out there. So, as we celebrate ten years of Bomgar with our year-long Birthday Bash, we’re inviting our customers to celebrate right along with us. We've got some incredible prizes up for grabs - including a trip to Disney World! Come join the Bomgar Birthday Bash! Continue Reading

2013 Trustwave Global Security Report: Remote Access Still the #1 Pathway for Hackers

Remote Access #1 Attack Pathway Trustwave

It’s obvious that cyber-crime is no longer just fodder for futuristic, suspenseful movie plots, such as War Games or Sneakers. The future is here. And though we may not be Bruce Willis saving the US financial system from cyber-terrorists, we are all obligatory players in what is quickly becoming an online battlefront. Today, Trustwave released their 2013 Global Security Report, analyzing more than 450 incident response investigations, along with data from two million vulnerability scans, 400 web-based data breaches, and more than 20 billion e-mails. The threat to each and every business is undeniably real, with cyber security threats, “increasing as quickly as businesses can implement measures against them.” Although Retail and Food and Beverage organizations were the primary target, Trustwave found that, “nearly every industry, country and type of data was involved in a breach of some kind.” Welcome to the War of the Cyber World. Continue Reading

Is Your Help Desk Really Hurting You?

Last week, one of Bomgar’s seasoned solutions engineers, Bryan Hood, shared tips in a Network World article around ways helps desks could be unintentionally hurting their organizations. Because they’re so focused on resolving technology issues and keeping users productive, help desks often put their company in harm’s way by using legacy tools, shared passwords and incomplete security practices. Continue Reading

Who Needs Hallmark? Celebrate Valentine’s Day by Showing IT You Care

Valentine’s Day is a week away if you couldn’t tell by the stores filled with pink cards, teddy bears and candy hearts. While these are all good ways to show that “special someone” you’re forever theirs, Valentine’s Day is also a great time to show your coworkers how much you appreciate them. But as much as I like getting chocolate from my colleagues, as an IT admin, there are other ways I’d prefer they show that appreciation—not just on February 14th, but throughout the year. Continue Reading

Happy Data Privacy Day! 5 Ways To Keep Your (Corporate) Data Safe

Monday is Data Privacy Day, an annual event designed to increase awareness of data privacy, security and related concerns in the digital era. Powered by the National Cyber Security Alliance, their site has a number of great resources for helping consumers to stay safe online and protect their personal data. Continue Reading

How Much Could The Cloud Cost You?

The topic of cloud computing (computing resources being delivered as a service over a network) is certainly not a new one. You can’t open a tech publication, whether printed or online, without seeing an article featuring “The Cloud.” It’s become an integral part of our business and personal technology. But while the benefits of cloud computing have been well touted, less attention has been paid to the associated drawbacks. Continue Reading

Bomgar Helps the 9/11 Memorial Keep Systems Up & Running

9/11 Memorial Uses Bomgar Remote Support

At Bomgar, we have a lot amazing customers doing really interesting things with our technology. One organization that we’re so proud to call a customer is The National September 11 Memorial & Museum. The 9/11 Memorial is a tribute of remembrance and honor to the nearly 3,000 people killed in the terror attacks of September 11, 2001, as well as the six people killed in the World Trade Center bombing on February 26, 1993. Opening its doors in September 2011, the 9/11 Memorial’s twin reflecting pools are each nearly an acre in size and feature the largest man-made waterfalls in North America. The pools sit within the footprints of where the Twin Towers once stood, with the names of every person who died in the 2011 and 1993 attacks inscribed on bronze panels lining the edge of each pool. Continue Reading

Old Remote Access Tools + Weak Credentials = Hackers’ Paradise

Earlier this week, eWEEK published an article noting that weak passwords are a top IT security risk for 2013 and recommending companies, “hunt down systems with default passwords.” “In the past year, about 90 percent of successful breaches analyzed by Verizon started with a weak or default password, or a stolen and reused credential, which is a trend that will continue, said Wade Baker, managing principal for the company's RISK team. The company analyzed data gathered from incidents it investigated in 2012 to identify the causes of data breaches. ‘Taking all the attacks that happened to larger corporations and government, about 90 percent had weak or stolen credentials,’ Baker said. ‘We see no reason that that trend will change in 2013.’” Continue Reading

Video on Bomgar 12.3 and 12.2 Features

If you haven't yet upgraded to the latest version of Bomgar, here's a video demonstrating the exciting new features in 12.3. Continue Reading

5 Days of Bomgar

Loyal Bomgar Nation: ‘Tis the season, and we are happy to announce that once again it’s time for the 5 Days of Bomgar! We always look forward to our weeklong event of giving back to our awesome customers and fans. We have a whole week of contests and prizes planned just for you - our loyal Community members, Facebook fans, Google+ friends, Twitter followers and general Bomgar groupies. You’ll have five days’ worth of chances to win great Bomgar gear for yourself, that special IT pal or favorite someone at home. And the best news is the more you participate, the better your chances are to win a shiny, new iPad mini! Continue Reading