The Bomgar Sphere - The New Shape in Remote Support

Continuing our tradition of cutting edge remote support technology, Bomgar introduces the Bomgar Sphere. With new functionality such as User Detection Functionality, Remote Cyber Security Training, and Remote Water Damage Detection technology, remote support takes a giant step outside of the box. Continue Reading

10 Years of Bomgar: From Friendship to Future

In 2013, we're celebrating 10 years of amazing employees. In this video blog series, we're featuring an interview with one employee who was hired in each of the last 10 years. We hope that through their short stories, you can get a glimpse of Bomgar's story and what it's like to be part of the Bomgar Family. Patrick Norman is Co-Founder and VP of Online Marketing at Bomgar. In this short video blog he explains how sometimes trust is more important than credentials. Continue Reading

Best Practices for Supporting On-the-Go Government Workers

A clear trend has been established among today’s government workers: mobility. A more mobile workforce has steadily infiltrated and planted roots in all areas of government. This brings new challenges for technology support professionals charged with keeping government employees “always-on” whether they’re on the other side of the wall or the opposite side of the globe. Plus, employees who travel or work from home, either full time or after hours, rely more and more on the simplicity of mobile devices instead of traditional PCs, meaning they need support for a mix of devices. Continue Reading

The Value of Understanding the Customer Experience

As a sneak-peak to his presentation at this year's annual HDI conference in Las Vegas, Robert Jew shares why the cornerstone of every support organization is an effective process for gathering, analyzing, and applying CSAT data. By analyzing data at a more detailed level, support managers can gain deeper insight into their end-users, enabling them to see their preferences and enhance overall experience. Continue Reading

March Madness Bomgar Style

This time last year we began a new tradition of creating a Bomgar March Madness bracket based upon some not so ESPN-like criteria. With more than 500 universities worldwide using Bomgar to support their network infrastructure, faculty and staff on an ever increasing number of operating systems and devices, we decided to look at how many of the 64 best teams in college basketball are Bomgar customers. Continue Reading

We Have Bomgar Birthday Bash Winners!

As part of our 10 Year celebration of Bomgar, we asked our fun-loving, adventurous customers to send us a picture of their support team having their own Bomgar celebration, and as usual, they delivered. After much debate, we’re happy to announce that we’ve named our three winners! Continue Reading

Exclusive Report from HDI: How Does your Desktop Support Staffing Stack Up?

Today, HDI published the first in a series of four briefs based on its 2012 HDI Desktop Support Practices & Salary Report. Using data collected from technical service and support industry professionals, the “Staffing Desktop Support” brief gives benchmarks for tech support staffing ratios as a “starting point for making sound staffing decisions for desktop support.” Continue Reading

5 Reasons You Need to Join the Bomgar Birthday Bash

Excellent Friday news. We’re extending the Bomgar Birthday Bash one week for all you fun, Bomgar-loving procrastinators. That’s just seven more days for Bomgar customers like you to take a pic of your support team celebrating Bomgar’s 10th birthday, send it to us and then be in the running for a free team lunch and a trip to Disney World. And in honor of the one week mark, here are the top five reasons you should join in the Bomgar Birthday Bash. Continue Reading

Remote Control Android Phones and Tablets Made by Samsung Now with Bomgar

Every day, Google activates more than one million Android devices - a milestone they crossed this summer. The majority of these are made by Samsung, the largest and fastest-growing Android handset manufacturer in the world. That’s why we’re excited to announce Bomgar now enables full screen-sharing and remote control of Android devices made by Samsung. With the new Bomgar Support Client for Samsung you can use Bomgar to remote control Android phones and tablets made by Samsung. All your end-users have to do is install the free app from Google Play and request support. Continue Reading

Bomgar and Information Technology: Running the world behind the scenes

Ever wanted to take a back stage peak at the inner workings of Bomgar? How about a glimpse of what technology roles are actually needed to create what has become a leader in remote support software technology? Or maybe you’ve even wondered what it would look like for this bright, orange company. Here’s your chance. Last week, Mississippi Public Broadcasting featured Bomgar in its Job Hunter television program that focused on technology companies in the Jackson area. Continue Reading