Video: Unifying a Disparate IT Support Environment with Bomgar

At this month’s EDUCAUSE trade show, the Bomgar booth featured live lessons from our customers about how they’re using Bomgar to address their support challenges, including consolidating IT tools and processes. The following video features a presentation by Josh Jones, associate director of user support services at University of North Dakota, which highlights how the University of North Dakota implemented Bomgar to unify the campus and consolidate IT support efforts. With nine major colleges and segmented support teams, the University of North Dakota wanted to consolidate and standardize remote support. Bomgar offered a better solution than hosted solutions for the University, for a number of reasons. Watch the video below to learn how Bomgar's appliance-based solution has enabled the UND help desk to handle an increasing volume of support requests with the same amount of staff. Continue Reading

Bomgar on the iPad Mini - Informal Demo Video

Bomgar on iPad Mini

Apple released the iPad Mini early in November. So I thought I'd make a (what turned out to be very informal) demo of the Bomgar Representative Console on the iPad Mini. I recorded it on my iPhone, so some of it's a bit clunky, but the content is worth sharing. Continue Reading

Videos: University of York Supports BYOD with Bomgar

A common obstacle for today’s IT support teams, particularly those in higher education, is supporting a user base with a wide variety of devices. Between the multitude of laptops, desktops, smartphones and tablets, and the variety of operating systems to go along with them, it’s difficult for IT organizations to keep up. This is part of the challenge with the BYOD (bring your own device) trend. Continue Reading

Bomgar 12.3 is Now Available!

We’re excited to announce the release of Bomgar 12.3, the latest version of our remote support solution. Bomgar 12.3 includes new features that increase collaboration and productivity for both administrators and support reps, including: Continue Reading

Friday Five

Turkey. Dressing. Cranberry Sauce. Pumpkin Pie. You aren’t the only ones consumed with Thanksgiving plans and thoughts of endless, savory and delectable treats to fill us beyond satisfaction. Take a few minutes and check out the news I’ve rounded up from this week. It will be sure to get your mind away from food and all the things that you have to get done before your house gets invaded or you make the trek to invade another family member or friend’s home. Here is the Friday Five – Happy Friday! Continue Reading

Bomgar + Higher Education = A Pretty Perfect Team

Although we think Bomgar is a great fit for almost any IT department, there’s no denying that Bomgar and Higher Education make a powerful duo. Educational institutions are on the front lines when it comes to supporting a wide range of new technology, and the “walls” of the classroom are quickly fading as online classes and grading become the norm. Bomgar is a perfect fit for the multi-platform, multi-location problem. Continue Reading

Intelligent Collaboration

A Bomgar 12.3 Feature Preview Today we're excited to preview another new feature coming soon in Bomgar 12.3: Intelligent Collaboration. For more details about this and other features in Bomgar 12.3, check out www.bomgar.com/12-3/. Before jumping into the feature itself, I want to give some context. Intelligent Collaboration is part of Bomgar's solution to a larger issue for support organizations: How do you match the support reps, whose skills vary, to the support issues that need them without bogging down your higher level support reps? Continue Reading

Friday Five

And we’re back! Glad to finally make it to our favorite day of the week. Now that Halloween has finally come and gone, you can take a break from eating the candy and treats your kids collected earlier this week, and catch up on what you missed while you were out trick-or-treating or watching marathons of your favorite spooky flicks. Check out some of the most popular IT and Bomgar news that happened this week! Continue Reading

The Freedom of Bomgar

Another fun way to win a very cool prize from Bomgar? Why, yes. Of course! Bomgar users are frequently telling us the many things they love about their Bomgar solution and the many ways it lets them help their clients and do their jobs better, no matter where they are. But we also want to know ‘What does Bomgar give you the freedom to do that goes beyond remote support?’. When you solve your CEO’s laptop issues without leaving your desk or manage multiple servers remotely or setup your sales rep’s iPhone settings from your iPad, what other things do you then have the time to do? Continue Reading

Windows 8? Yeah, you can use Bomgar.

Windows 8, Microsoft's latest operating system is out today, and I'm pretty excited. While there have been some thoughtful and mixed reviews for it, the consensus at least has been that Microsoft seems to be thinking outside of its usual bounds. In case there are early adopters among the many Bomgar users, I wanted to highlight the compatibility statement put out by our product engineers earlier this month. You can read the full statement about Windows 8 compatibility over at the changelog. Continue Reading