Use Bomgar to Support Your EMR Rollout

Hospitals and health care networks all over the world are integrating electronic medical record (EMR) software to manage and support their growing networks. EMR rollouts are no simple task. These systems require a complete overhaul and organization-wide changes affecting everyone from doctors and patients, to nurses and techs. During an EMR rollout, employees need support to learn and adopt the new software, and vendors will need network access to drive the implementation. Delays in these processes can cost an organization millions, making IT departments a key player in a successful rollout. Continue Reading

Stribling Equipment Supports Devices and Hardware in the Field Using Bomgar

Stribling Equipment is the leading provider of construction and forestry-related products and services in Mississippi, Arkansas and West Tennessee. A family-owned business, Stribling offers a full line of industry leading products, the services of highly trained professionals, outstanding parts availability and unmatched service capability. Using Bomgar’s Remote Support solution, Stribling is able to provide reliable support to a wide range of users across the company. Continue Reading

Become a Bomgar Olympian & Compete for Exclusive Rewards!

The 2016 Olympics start this week in Rio, and Bomgar is in the Olympics spirit. You may not be able to keep up with Michael Phelps in the pool or Usain Bolt on the track, but if you’re a Bomgar user, you’re in the perfect shape to compete in the 2016 Bomgar Olympics! Running from August 8-12, the Bomgar Olympics gives you a chance to win medals, badges, and prizes by participating in daily challenges. Continue Reading

It’s that time of year – let’s celebrate SysAdmins!

It’s swag Friday! Actually, it’s SysAdmin Day – the one day each year that we celebrate the hardest workers in IT for their patience, their ability to work with every user in the organization, and their clever solutions and top notch skills that regularly solve the difficult issues businesses face. Continue Reading

The Tech Effect: How Technology Can Save Companies from Negative Customer Support Perceptions

A recent article in the New York Times suggested that some companies are purposely making tech support unbearable—taking steps to trap customers in an endless support loop designed to make even the most mild-mannered person irate. Everyone can relate to some of the frustrations outlined in the piece, and there are certainly some companies out there that don’t prioritize the customer experience and engender the phenomenon the Times termed “tech support rage.” Continue Reading

Meet PCI Two Factor Authentication Requirements with Bomgar Verify

The PCI Security Standards Council regularly updates its requirements in response to emerging security threats related to payments data. One of the latest updates is getting a lot attention, which expands the requirements for two factor authentication. This expanded requirement is not a surprise - time and again, the weak link in data breaches has been compromised vendor access, often with stolen or misused credentials. Continue Reading

Bomgar Introduces Cloud-based Privileged Access for Hybrid Environments

Today, Bomgar released the latest version of its Privileged Access solution that allows security professionals to control, monitor and manage access to critical systems by privileged users and third-party vendors. Bomgar Privileged Access 16.1 offers more deployment options and allows security organizations to extend access controls across their hybrid environments. The new version also offers capabilities that further fortify security along with enhancing performance, streamlining access for privileged users, and improving user administration. Continue Reading

MealTime Provides Exceptional Customer Support using Bomgar

The CLM Group, Inc., best known to the industry as “MealTime,” first introduced the MealTime for DOS point of sale system in 1987. Since then, MealTime has grown to offer point of sale (POS) and a variety of supporting software products for K-12 school districts nationwide, serving over 4000 schools. Continue Reading

Bomgar InSight: Bomgar Tips and Tricks

Do you ever wish you could see through the eyes of your end user? Sometimes verbal directions just don’t cut it when troubleshooting, and you need something more. Continue Reading

Why security and networking teams must get along

Every security professional is aware of the essential paradox in security: things need to be as secure as possible, but also as functional as possible so that the normal course of business can continue. Continue Reading