Bomgar CEO Talks Tech Outlook with CIO.com

As we head into the final stretch of 2016, the tech community is turning its attention to what next year has in store. Bomgar’s CEO, Matt Dircks, recently had the opportunity to chat with CIO’s Sharon Florentine about how he sees the cybersecurity industry evolving in 2017. Continue Reading

Join Us at the 2016 Gartner Identity & Access Management Summit

As this year comes to a close and the new year begins, organizations like yourself are probably looking at 2017 and how to reduce security risks for the coming year – or at least that’s what you should be doing. A good place to start is taking a look at your privileged users. Likely, you have more than you think. Continue Reading

10 Types of Unexpected Privileged Users

Companies are seeking to reduce their security risks in 2017, and a good place to start would be to look at the different users within your organization and their privileges. Vendors represent one of the foremost examples of a privileged user. Organizations need to provide them a level of access to information systems, but can’t afford to simply turn over the keys to the entire network. Continue Reading

How to Improve Customer Service with Chat

Traditional support models rely on phone-based support, and while this has helped support desks connect with end users for years, support sessions cannot be scaled beyond 1:1, technicians are provided limited system visibility and it is difficult to monitor. With the exponential growth of connected devices, many organizations are making the jump to chat to provide better and scalable support. Continue Reading

Remote IT Support Is Better when You Collaborate

When you use Bomgar Remote Support for collaboration, however, you can cost-effectively bring in all the necessary resources to resolve an incident. Higher level experts are able to jump in and out of support issues as needed. They can even join a session from their phone or tablet and just help long enough to get the lower tier rep back on track. Collaborating over support incidents like this creates a domino effect of savings. Continue Reading

Be part of ‘the chase’ at FUSION 2016!

This week, Bomgar will be exhibiting at the FUSION 2016 conference in Las Vegas, November 1 – 4. If you’re planning to attend this year’s show, you don’t want to miss out on our first ever scavenger hunt! We’re exhibiting at booth #408, so you can always swing by for details. Continue Reading

Your Best IT Spooky Support Stories

When you’re in IT, the scares don’t just come on Halloween, but year round. You never know when an IT goblin will surprise you, or when a tech issue will scare a coworker into contacting you to raise their device or file from the dead. Continue Reading

Protect the Password, Protect the Account

Death by passwords – a common thought from technology users today. It’s now part of everyday life that anything we want access to requires a username and password. And these days, just any old password won’t do. It has to be secure, complex and not easy to guess. This often equals not being easy to remember, which then can result in defaulting to easy-to-use or “weak” passwords, and thus creates a higher risk for cyberattack. Everyone has them, and it’s safe to say, we all hate them. Continue Reading

Lock It Up and Swallow the Key

There is no doubt that with the influx of wider connectivity and cloud adoption, ensuring secure network access is challenging. Weak or shared passwords among privileged users, the lack of a password policy or lack of enforcement, and limited training or framework to protect accounts have contributed in the past to major data breaches. Continue Reading

Bomgar Surpasses 1300 Higher Education Customers

Today’s technology support landscape is rapidly changing and challenging, especially on a college or university campus. Providing tech support to faculty, staff and students both on and off campus is no small task. Gone are the days of only supporting on-campus computer labs filled with rows of identical desktops. Campus boundaries are expanding with the growth of online classes, remote branches and international programs. Thus, keeping technology up and running is extremely critical as many books, classes and schedules move online. Continue Reading