Give Service Desks Access, Not Credentials

Every support team around the world, large or small, has the tricky job of providing nothing but best-in-class IT support for each and every end user. As a former support engineer I can sympathise with the demands of the high pressure service desk environment more than most. Continue Reading

Bomgar Named to the 2016 Inc. 500|5000 List of Fastest-Growing Companies

Congrats again to Bomgar! We recently announced our inclusion in the 2016 Inc. 500|5000, an exclusive ranking of America’s fastest-growing private companies. Bomgar ranked No. 4169 based on a three-year growth rate of 66 percent, marking the eighth consecutive year that Bomgar has been included on the list. Receiving the Inc. 5000 award for eight years straight is not only a testament to our team’s continued ability to deliver innovative secure access solutions, but also a reflection of the growing access and identity markets. Continue Reading

5 Tips for Protecting Against SMB Security Threats

A recent study found that two-thirds of 300 IT security pros expect a breach to hit their company within the next 12 months. The same study found IT security pros couldn’t agree about whether security is enabling or compromising productivity. It shows the ongoing struggle that businesses face, in terms of their preparedness to detect and respond to an attack, the status of their technology upgrades and the balance they must achieve between security and productivity. Continue Reading

Meet ICS-CERT Recommendations with Bomgar

Each year as a part of the Industrial Control Systems Cyber Emergency Response Team (ICS-CERT) risk management efforts, security assessments are conducted to produce an annual report that shares cybersecurity findings, identifies weaknesses, and outlines risk mitigation actions that ICS organizations should consider when addressing cybersecurity in their organizations. Continue Reading

Overcoming IT Security Challenges In Small and Mid-sized Businesses

Small and mid-sized businesses (SMBs) face a unique set of obstacles concerning their IT security. These obstacles can shake the confidence of their IT team, and as a result, they stand to be a likely victim of a security breach. Ponemon Institute's 2016 Cost of Cybercrime report proves that in the current cybersecurity landscape, the average company could expect a $4 million dollar loss per breach incident, with United States companies experiencing an additional $3 million dollar loss. Continue Reading

The 2016 Bomgar Olympics: Final Medal Count

As the 2016 Summer Olympics come to an end, we’re excited to share the final winners of our Bomgar Olympics. Last week our Bomgar Insider Advocates were tried, tested, and proven to be true Bomgar enthusiasts. From Training, Long Jumps, Pole Vaulting, Synchronized Swimming, and the final Sprint for Gold, we were amazed at how creative and athletic our advocates became when a Gold Medal was at stake! Continue Reading

Screen Sharing Worth 1000 Chats – Meet Your Customers and Users Where They Are

Imagine that you are at your desk and you can’t figure out why Skype for Business is picking up audio from your laptop instead of from your headphones. You submit a ticket and promptly a chat is launched from IT Support and they walk you through the steps to fix the problem. Continue Reading

Bomgar Again Recognized in Gartner’s Market Guide for Privileged Access Management

This month, Gartner released its annual Gartner Market Guide for Privileged Access Management. A report that provides an analysis of the privileged access management (PAM) market and names key vendors that offer privileged access management solutions, Bomgar is listed as a representative vendor for PAM solutions. Continue Reading

Use Bomgar to Support Your EMR Rollout

Hospitals and health care networks all over the world are integrating electronic medical record (EMR) software to manage and support their growing networks. EMR rollouts are no simple task. These systems require a complete overhaul and organization-wide changes affecting everyone from doctors and patients, to nurses and techs. During an EMR rollout, employees need support to learn and adopt the new software, and vendors will need network access to drive the implementation. Delays in these processes can cost an organization millions, making IT departments a key player in a successful rollout. Continue Reading

Stribling Equipment Supports Devices and Hardware in the Field Using Bomgar

Stribling Equipment is the leading provider of construction and forestry-related products and services in Mississippi, Arkansas and West Tennessee. A family-owned business, Stribling offers a full line of industry leading products, the services of highly trained professionals, outstanding parts availability and unmatched service capability. Using Bomgar’s Remote Support solution, Stribling is able to provide reliable support to a wide range of users across the company. Continue Reading