Teamwork Retail Supports iOS Point-of-Sale Apps using Bomgar Remote Support

Teamwork Retail provides a completely cloud-based and mobile (iOS) solution that delivers progressive retail software technology for POS, CRM, business intelligence, e-commerce, clienteling, stock-counts, plus many more organic or integrated solutions. Using Bomgar Remote Support, Teamwork Retail is able to provide full remote support to their customers who use their iOS apps. Continue Reading

It’s (Past) Time to Button Up Access Control Measures

This month, the state insurance commissions report was released regarding the massive cyberattack on Anthem Inc. in 2015. The report assessed Anthem’s state of cybersecurity preparedness prior to the breach as well as the post-breach response. What started as a phishing campaign ultimately lead to malicious activity within the entire Anthem network, exposing the sensitive information of 78.8 million individuals. Continue Reading

IoT Security Gives Retailers a Wake-Up Call

For indicators of how technology is fuel for the retail economy, look no further than these two projections: research firm Forrester says U.S. online holiday sales will total more than $100 billion in 2016, a growth of 13 percent since last year, and Deloitte projects that the 2016 holiday season marks the first time that online and in-store holiday shopping were equal. Continue Reading

Gateway Bank of Florida Taps Bomgar Privileged Access for Secure Access to Critical Systems

Earlier this month, we announced a new addition to our list of financial services customers: Gateway Bank of Florida. Gateway Bank is comprised of three charter banks with three branches each, adding up to a total of nine locations that the IT administration team is responsible for supporting. Continue Reading

Looking Back on a Year of Security and Customer Experience Tips

Last year was a busy one at Bomgar, throughout which we covered a lot of topics on our blog. We took a look back through our posts to reflect on 2016 and identified a few common themes that kept popping up throughout the year: cyberattacks, IoT, customer experience, compliance, and of course, Bomgar fun! Continue Reading

New Year’s Resolutions of the Support Desk

New Year’s Resolutions are made by millions every year, and the same is true of our Bomgar Insiders. We asked them what their resolutions are for next year, both professional and personal, and we want to encourage them to stick with their resolution until they reach their goal. Continue Reading

Don’t Leave The Back Door Open: Third-Party Risk In A Digital World

As a rule of thumb, it’s smart to protect your business data with the same integrity that you would protect your own. However, what happens when the locked doors and state of the art alarm systems are not enough? With data being shared at rapid speeds and across so many channels, organizations rely on third-party vendors and consultants as part of normal business operations. Continue Reading

A Week of Fun All Wrapped Up: 5 Day of Bomgar 2016

This year’s 5 Days of Bomgar came and went faster than Santa’s reindeer on the roof! It was a blast and our Bomgar Insiders competed for the top spot and the daily prizes with the zeal of a kid on Christmas Eve. Take a look at the run-down of the best responses to our festive challenges. Continue Reading

Legacy Systems and IoT Solutions Just Don’t Mix

On average, 89 vendors are accessing a company’s network each week. This means the opportunities for cyberattacks against vulnerable and under-protected systems, such as industrial controls, become increasingly higher. William Culbert, Bomgar’s Director of Solutions Engineering in EMEA, explains why in his most recent Huffington Post article, “Putting Industrial Control System Operators in the Security Driving Seat.” Continue Reading

Stellar Tech Support During the Jolly (and Chaotic) Holiday Season

Ah, the holidays. A time of joy, gatherings and giving. It also happens to be the busiest time of year in tech support, when keeping employees, customers and other stakeholders happy can be extremely challenging. Organizations in all sectors, not just retail, must be prepared for a greater strain on IT support resources. IT service and support that’s less than stellar can lead to a poor experience, and possibly change how a customer, partner or other stakeholder perceives an organization’s brand. Continue Reading