Whitepapers

Are You Helping or Hindering Hackers?

Remote access is the #1 attack pathway for hackers. Learn 5 best practices to keep your systems secure.

Five Steps for Securing Third Party Vendor Access

Five ways organizations can improve security for third-party vendor remote access.

HDI 2013 Benchmark Report: Staffing Desktop Support

This brief examines data regarding desktop support staffing from the 2012 HDI Desktop Support Practices & Salary Report.

HDI 2013 Practices & Salary Report - Support Center

This year’s report presents data based on survey responses from 754 technical support professionals in more than 30 verticals

HDI Report: Desktop Support Metrics

An HDI brief examining the most commonly used desktop support metrics.

HDI Report: Desktop Support Technology

An overview of desktop support tools, technologies and trends in today's IT organizations.

HDI Report: Desktop Support Through Remote Support

An HDI report examining how today's Desktop Support organizations are using Remote Support technology.

HDI Report: Mobile Device Support and BYOD - Where Are We Now?

Examines current practices and trends surrounding support for specific mobile devices, the impact of supporting mobile devices.

IDC Worldwide Clientless Remote Support Software 2012 Vendor Shares

Bomgar is ranked #1 in Remote Support for the Enterprise because we're designed for the Enterprise.

Keeping Government Workers on the Go

A Center for Digital Government issue brief on how help desk solutions can deliver secure remote support to mobile employees.

Ovum Research: The Case for Supporting Mobile Users with Secure Remote Access

Ovum Research study of mobile working trends and IT support strategies across the UK, Germany and France.

PCI and Remote Support: How Compliant are the Keys to the Kingdom?

Understand the specific requirements of PCI DSS that apply to remote support and how to ensure you remain compliant.

Support Swarming Boosts Productivity, Satisfaction & Retention

Bomgar enables support teams to swarm around issues by allowing multiple people to collaborate within sessions.

Transitioning to a Mobile Workforce

Find out the questions IT organizations should consider when managing and supporting mobile devices.

Virtualizing Your Support Staff

Virtual Support Technology allows service desks to decrease costs while increasing technician productivity.