Remote Desktop Access with BOMGAR™ | Help Desk Support Webcasts

Join us for this exclusive Webcast where we'll learn how savvy companies are:

Updating their help desks to support any type of device from any network connection
Decreasing operational and security risks, even as they empower their help desk experts to work from
any location in the world on any given day
Vastly improving employee satisfaction with IT without increasing help desk headcount or fixed expenses

Chris Watson, VP Strategic Alliances and Enterprise Marketing, Bomgar
Joe Panettieri, Contributing Editor, CIO's Custom Solutions Group

Traditional help desk support models distribute both personnel and resources in a way that reduces their effectiveness and limits their ability to address business IT objectives. As enterprises continue to increase their reliance on IT implementations to achieve profitability, the need to identify new methods for enhancing remote support has grown proportionally.

Fortunately, solutions do exist today that can simplify support tasks while providing the structure necessary to facilitate a broader use of personnel skills and knowledge. The key to success is in eliminating physical support limitations and enabling IT professionals to access systems and resources "virtually" with advanced remote PC access functionality.

Leading the charge in the revolutionary support model advancement are service-minded IT businesses. Join us as we learn about the fundamentals of this new method and how to:

Dramatically improve the efficiency and responsiveness of IT support
Drive business objectives and maximize value in IT investments

Robert Baird, Support Manager of Houghton Mifflin Harcourt
Steve Brasen, EMA analyst
Nathan McNeill, co-founder and VP Product Strategy for Bomgar Corporation

A recent EMA survey of the world’s largest finance and healthcare companies showed that the #1 challenge facing their organizations in 2008 is compliance with regulations and mandates. Ahead of other high-profile IT goals of improving service quality and controlling costs, 98% of those companies are focusing on implementing better Security Management in their organization.

A foundational element of good Security Management is controlling sensitive data and mission-critical processes that pass through the support organization. Historically, this issue has been downplayed, either because of technical or cultural challenges, in many IT organizations. Today, to meet the increasing pressure for compliance both internally and externally from SOX, HIPAA, PCI and FFIEC, enterprises are turning to the next generation of technology to provide innovative solutions to this real-world challenge.

Join us for an industry overview of this critical IT issue, looking at the current landscape, trends and future states of risk, compliance and security management in the enterprise service desk. See a real-world example of how an organization is leading the charge to address these issues using Bomgar technology.

Chris Matney, EMA Consulting Director of IT Services
Joel Bomgar, CEO and founder, Bomgar

IT service and support leaders are under more pressure than ever before to tighten expenses, budgets and people. At the same time, service quality commitments are becoming the norm. A secret weapon that many organizations have today, but are not using to its fullest potential, is remote support. With the right remote support solution in place, you should reduce support costs by:

Improving the efficiency of your support team by eliminating costly on-site dispatches and reducing Mean Time to Repair (MTTR)
Gain respect for the IT support team by delivering on committed service level agreements (SLAs)
Consolidating the myriad of tools within your enterprise to one solution that can reach any both attended and unattended systems

Hear how remote support has a direct impact on support cost structure and perceptions around IT service quality in the enterprise. This presentation will focus on results achieved by customers in their environments and illustrate the relationship between service quality, cost control, and the customer experience.

Lisa Erickson-Harris, EMA analyst
Chris Watson, VP Strategic Alliances, Bomgar
Clay Guinn, Global Service Desk Senior Operations Manager, Pomeroy IT Solutions

The right help desk support software can have a dramatic impact on the way IT and support organizations are able to respond to their customers' needs in a cost-effective manner. It also can introduce unnecessary risks if not properly deployed.

With so many choices and variations on the market, what are the main issues that should be considered when selecting a solution? Among SSPA members, issues like security, flexibility, ease of use, and total cost of ownership typically make the top of the list.

Join us for this webinar to:

• Hear SSPA's John Ragsdale discuss the market dynamics causing companies to depend more and more on advanced remote support capabilities

• Find out how Salvation Army CIO Clarence White outlined the cost-saving drivers that led him to his remote support solution decision

• Discover with Bomgar VP of Product Strategy & co-founder Nathan McNeill insight into how your organization can benefit from a secure, flexible and cost-effective PC remote control software today

This webcast was recorded live on Thursday, February 21, 2008.

• John Ragsdale, VP of Research, SSPA
• Clarence White, CIO, Salvation Army
• Nathan McNeill, VP of Product Strategy, Bomgar Corporation

Recorded Event: February 21, 2008

As ITIL (Information Technology Infrastructure Library), a set of standards for common IT and customer processes, including support, hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use ITIL to drive near-term business value is often hard to find.

Several technologies have been designed with ITIL best practices in mind and can help you do just that. By accelerating their ITIL efforts at the point of the customer interaction – the Service Desk – companies can realize benefits such as:

• Lower support costs,

• Higher first-call reslution rates, and

• An improved customer experience.

Learn how to move your ITIL process from strategy to value in '08, as John Ragsdale from SSPA discusses why ITIL has become such a hot topic for so many companies. Doug Bagley from BMC Software will review the role ITIL plays in service automation. And Joel Bomgar from Bomgar Corporation will discuss how the right remote support solution can accelerate your ability to drive near-term value from your ITIL initiatives.

This webcast was recorded live on Thursday, January 24, 2008.

• John Ragsdale, VP of Research, SSPA
• Doug Bagley, Solutions Architect, Office of the CTO, BMC Software
• Joel Bomgar, CEO & Founder, Bomgar Corporation

Recorded Event: January 24, 2008

You might have heard of Bomgar's remote PC access solution, the Bomgar Box™. But, did you know that with Bomgar™ 10.0 the Box can bring even more value to your organization?

Join us as Nathan McNeill, VP of Product Management, leads you through a tour of Bomgar™ 10.0.

During the 10.0 Tour Webinar, learn how Bomgar™ 10.0 can:

• Increase the productivity of your support staff

• Decrease support related costs

• Increase customer satisfaction

This webcast was recorded live on Wednesday, November 14, 2007.

Speaker:
• Nathan McNeill, VP of Product Management, Bomgar Corporation

Recorded Event: November 14, 2007

Support computers other than just Windows? Need to gain remote desktop access when the user is gone?

With Microsoft Windows eating 90% of the market, how can Bomgar™ double the number of systems you can support? Come find out as Bomgar™ unveils our biggest remote desktop software release since early 2006.

Bomgar™ 10.0 help desk support software dramatically increases your supported systems, enabling you to effectively resolve incidents that no previous PC remote control software could have touched. This is all accomplished without added complexity or increased licensing restrictions Version 10.0 combines revolutionary, patent-pending innovation and everyday practicality in a product that makes both support rep and support manager more effective.

Come see why Bomgar™ 10.0 is the only remote PC access solution that you need for all of the systems that you support. Nathan McNeill, VP of Product Management, will host a guided tour of Bomgar's new features, new technology, and new interface.

This webcast was recorded live on Wednesday, October 24, 2007.

• Nathan McNeill, VP of Product Management, Bomgar Corporation

Recorded Event: October 24, 2007

Join us for a brief overview about what makes the Bomgar Box™ so exciting to use, and find out how it can revolutionize technical support in your company. Learn what sets Bomgar™ help desk support software beyond the competition, and then experience it for yourself as one of our technicians takes you through a demo of our unique appliance-based remote desktop access solution.

Bomgar™ remote control software has helped thousands of companies like yours to minimize resolution time and maximize ROI. It's time to learn how remote PC access with Bomgar™ can do the same for your business. This webcast was recorded on Wednesday, October 3 at 1pm CST.

• Adam White, Bomgar Corporation

Recorded Event: October 3, 2007

One of the enduring struggles that today's businesses face is how to quantify the return on investment for new service and support technology. With remote desktop access, the case is clear – instead of sending someone on site, you remotely support the system to resolve the incident, thereby reducing costs and improving help desk capacity. But with so many products out there, what are the most important metrics you should focus on when looking at IT help desk software?

Join the SSPA, PracticeWorks, Inc. and Bomgar™ to hear how companies are using secure remote desktop software to dramatically reduce support costs, improve incident response and resolution times, and enhance the productivity of their help desks.

Attendees can expect to:

• Gain insight on critical business issues that can be impacted by PC remote control software and how to quantify that impact

• Learn how PracticeWorks has used Bomgar™ help desk support software and how to quantify the impact of remote desktop access

• Learn what data to gather to create your own ROI assessment for remote PC access

Speakers:
• John Ragsdale, VP of Research, SSPA
• Krista Ciccozzi, Director of Technical Support, PracticeWorks
• Chris Watson, VP of Strategic Alliances, Bomgar Corporation

Recorded Event: August 16, 2007

Remote desktop access is the single best way to streamline support to your customers and dramatically improve first interaction resolution rates. But, with so many products on the market, how do you choose the right solution? What are the most important factors to consider? What are the differences between the leading help desk software vendors, and how do you pick the solution that best fits your needs?

Join the SSPA, Bomgar™ and IDC on Thursday, June 28 for an informative 60-minute webcast where you will learn from industry experts what guidelines you should follow when choosing a PC remote control software.

Attendees can expect to:

• Gain insight from SSPA's John Ragsdale into the industry drivers for remote PC access technology and what the key differentiating factors are to consider when selecting a vendor

• Get an overview of the competitive landscape and major players in the market from Matt Healey of IDC

• Find out about Bomgar's unique appliance-based remote desktop software from Founder and CEO Joel Bomgar

Speakers:
• John Ragsdale, VP of Research, SSPA
• Matt Healey, Senior Research Analyst, IDC
• Joel Bomgar, Founder & CEO, Bomgar Corporation

Recorded Event: June 28, 2007

Thousands of people every year are finding out how the Bomgar Box™ revolutionizes remote desktop access. Now, Bomgar™ is introducing the latest in innovative remote PC access functionality with version 9.3.

Bomgar™ 9.3 also includes a sneak peak at two ground-breaking technologies in BETA that will change the way you do support. These technologies represent major leaps forward in remote desktop access, and Bomgar™ expects them to be generally available with our fall release.

The many other compelling enhancements to 9.3 include:

• Multi-monitor support
• Multi-factor authentication support (RADIUS Integration)
• Virtual Pointer
• System Information Tools

Join Nathan McNeill, VP of Product Strategy, for a tour of 9.3’s functionality and a window into Bomgar’s plan for the future.

Speaker:
• Nathan McNeill, Bomgar Corporation, Co-Founder and VP Product Strategy

Recorded Event: May 15, 2007

Thousands of companies will begin using PC remote control software in 2007 to decrease call handling times by as much as 75% and increase customer satisfaction. Now is the time to begin evaluating remote desktop access solutions to ensure that your new year’s resolution to increase support productivity doesn’t get burned out by fighting fires. So, what should be included in your help desk support software requirements?

Join Nathan McNeill, VP of Product Management for Bomgar™, for essential considerations when evaluating remote desktop software. Get a head-start on creating your remote PC access RFP for 2007, and get one step closer to supercharging your help desk.

Speaker:
• Nathan McNeill, Bomgar™, Co-Founder and VP of Product Management

Recorded Event: January 17, 2007

In 2005, Practice Partner eliminated "connection frustration", improved sagging customer satisfaction ratings, and reduced median resolution times by 75%. They accomplished these remarkable results by deploying the Bomgar Box™ for remote desktop access. InfoWorld labeled Practice Partner’s deployment of the Bomgar Box™ as one of 100 "shining examples of IT projects that have saved companies money and have helped with the day-to-day task of making things run smoothly" in the 2005 InfoWorld 100.

Practice Partner is a leader in the development of electronic health records (EHR) and practice management software. More than 6,000 providers and 1,500 practices across the country use Practice Partner software, supported by over 30 dedicated support representatives. Most of their customers do not have dedicated IT staff and supporting them via dial-up remote PC access became unsustainable.

Come hear how Malcolm Hooper, Operations Manager at Practice Partner, turned the situation around with an award-winning solution.

Join the SSPA, Practice Partner, and Bomgar™ to learn how you can accomplish similar results. This webcast was recorded live on December 14.

Speakers:
• John Ragsdale, SSPA, VP of Research
• Malcolm Hooper, Practice Partner Director of Operations
• Nathan McNeill, Bomgar™, Co-Founder and VP of Product Management

Recorded Event: December 14, 2006

Has using Bomgar™ revolutionized the way you support your users? Then come hear how to revolutionize the way you use Bomgar™ help desk software. CEO Joel Bomgar will be presenting:

• Often-overlooked Bomgar™ features and functions
• Tips, tricks and best practices for getting the most out of Bomgar™ remote desktop software
• Best practices for Bomgar Box™ deployment
• Bomgar™ disaster recovery model

Don’t miss this opportunity to maximize your Bomgar™ investment. This webinar will put you on your way to becoming a Bomgar Box™ power user! This webcast was recorded live on Thursday, November 16 at 2pm CST.

• Joel Bomgar, Founder & CEO

Recorded Event: November 16, 2005

Supporting the campus poses some unique challenges. Each computer may have a different configuration, the network may be segmented by firewalls, and users are spread across a wide geographic area. On top of all this, the support staff is often limited by budget constraints even when asked to support a broader user base.

Find out how Ohio State University is overcoming these challenges using the Bomgar Box™. Duane Rigsby will discuss what he identified as must-haves in a remote desktop access solution, how Bomgar™ help desk software addressed his requirements, and how he defines effective support for higher education. This webcast was recorded live on Tuesday, October 24 at 1pm CST.

• Duane Rigsby, Systems Manager, Ohio State University
• Nathan McNeill, VP of Product Management, Bomgar™

Recorded Event: October 24, 2006

The Bomgar Box™ is quickly becoming the industry standard solution for PC remote control software, and is used by over 2000 companies in all 50 states and 30 countries. Bomgar™ 9.1 is a huge step forward for the support organization, offering many brand new features and improved performance. Come hear about how Bomgar™ 9.1 can:

•Expand your support radius with support for Mac OS X
• Increase the speed of incident resolution
•Be completely customized to match your company’s brand and messaging
•Seamlessly integrate with your company’s existing systems

If you are an existing Bomgar™ customer under maintenance, you will get 9.1 for no additional charge, so come see what you get. If you are considering remote desktop software for the first time, come see why Bomgar™ 9.1 is the industry standard. This webcast was recorded live on Thursday, October 5 at 1pm CST.

Recorded Event: October 5, 2006

For Mike Gerst and his team, supporting the Texas Cooperative Extension within Texas A&M Agricultural Division offered some unique challenges. Off-campus centers were located throughout the state, and driving across Texas for support was eating time and gasoline.

Come hear how Gerst is now using Bomgar™ help desk software to support his user base remotely. This saves time and money while increasing the Cooperative Extension’s user satisfaction and support utilization. This webcast was recorded on Tuesday, September 19 at 1pm CST.

• Nathan McNeill, VP of Product Management, Bomgar™
• Mike Gerst, Information Technologist, Texas Cooperative Extension

Recorded Event: September 19, 2006

CEO Joel Bomgar speaks on the use of remote desktop access. Before founding the corporation, Bomgar worked as a systems integrator at BCI, Inc. His support work there inspired the product that has become the Bomgar Box™ today. Learn more about remote desktop access during Bomgar's webinar recorded on Tuesday, August 15th at 11am CST.

Speaker:
• Joel Bomgar, Founder & CEO

Recorded Event: August 15, 2006

In today’s fast-paced world, security and connectivity often collide, yet both are essential for effective business operation. Join Nathan McNeill, Bomgar™ co-founder and VP of Product Management, to learn more about the Two Waves of Support.

Speaker:
• Nathan McNeill, Bomgar™, Co-Founder and VP of Product Management

Recorded Event: July 27, 2006

PC remote control is a superb means of decreasing support call times and increasing customer satisfaction. However, due to the sensitive nature of remote desktop access traffic, use of this technology can present challenges for information security. Learn how to safeguard your data and acheive secure remote access to any PC anywhere.

Speakers:
• Bill Rose, SSPA
• Nathan McNeill, Bomgar™
• Chuck Deaton, Humana

Recorded Event: June 29, 2006

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