Remote Support: How Secure Are You?

Moderator:
Welcome to the SSPA webcast, "Remote Support, How Secure Are You." Presenting on behalf of the SSPA is Bill Rose, founder and Executive Director, Nathan McNeill, Bomgar™ co-founder and VP of Product Management, and Chuck Deaton, Humana IT Security Manager. And now to begin the webcast, Bill Rose.

Bill Rose, SSPA:
Okay, thank you. Hey, listen, thanks for everybody for attending another SSPA webcast. I'm really a firm believer in the ability to deliver content via the Web and taking an hour of your time to collect some vital information that'll help improve your service and support. I think it's a great way to do this.

I just want to talk a little bit about our topic of the day. We're going to focus on remote support, and in particular the security aspect of it. Remote support is a hot topic today; I mean, there's no question about it. A hot topic because we are looking for new and unique, and very effective and efficient ways to deliver tech support; remote support does that. But the problem is we've got a little bit of a challenge when we start thinking about the security aspect; I think it's a little scary for a lot of your customers. And today we want to focus our attention on trying to see how we can reduce that fear factor, if you will, of security in remote support.

So let me introduce my co-speakers today. The operator told you Nathan is here from Bomgar™, and I just want to mention I really appreciate, Nathan, the partnership with SSPA and helping to make this webcast possible. We also have Chuck Deaton here with - I mean, who's better to talk about security than an IT security guy, right? So from Humana, we brought Chuck in, and really, we'll be able to look inside the Humana operation and get a pretty good idea of what these guys do as far as remote support and how the security aspects have affected them and what they've done to correct them.