Building ROI for Remote Support Tools

One of the enduring struggles that today's businesses face is how to quantify the return on investment for new service and support technology. With remote support, the case is clear – instead of sending someone on site, you remotely support the system to resolve the incident, there-by reducing costs and improving capacity. But with so many variations out there, what are the most important metrics companies should focus on when looking at a remote support solution?

Join the SSPA, PracticeWorks, Inc. and Bomgar to hear how companies are using secure remote support to dramatically reduce support costs, improve incident response and resolution times, and enhance the productivity of their support desks.

Attendees can expect to:

• Gain insight on critical business issues that can be impacted by remote support and how to quantify that impact.

• Learn how PracticeWorks and several other companies have used Bomgar's remote support solution in combination with its value assessment to measure business impact.

• Learn what data to gather for creating your own ROI assessment for Remote Support.

This webcast was recorded on Thursday, August 16, 2007.

• John Ragsdale, VP of Research, SSPA
• Krista Ciccozzi, Director of Technical Support, PracticeWorks
• Chris Watson, VP of Stragetic Alliances, Bomgar Corporation

Recorded Event: August 16, 2007