Resolution Times Decrease 75%
With Appliance Based Remote-Support
In 2005, Practice Partner eliminated "connection frustration", improved sagging customer satisfaction ratings, and reduced median resolution times by 75%. They accomplished these remarkable results by deploying the Bomgar Box™ for help desk support. InfoWorld labeled Practice Partner's deployment of Bomgar's remote PC access solution as one of only 100 "shining examples of IT projects that have saved companies money and have helped with the day-to-day task of making things run smoothly" in the 2005 InfoWorld 100.
Practice Partner is a leader in the development of electronic health records (EHR) and practice management software. More than 6,000 providers and 1,500 practices across the country use Practice Partner software, supported by over 30 dedicated support representatives. Most of their customers do not have dedicated IT staff and supporting them via dial-up remote PC access became unsustainable.
Come hear how Malcolm Hooper, Operations Manager at Practice Partner, turned the situation around with an award-winning solution.
Join the SSPA, Practice Partner, and Bomgar™ to learn how you can accomplish similar results. This webcast was recorded live on December 14.
Speakers:
• John Ragsdale, SSPA, VP of Research
• Malcolm Hooper, Practice Partner Director of Operations
• Nathan McNeill, Bomgar™, Co-Founder and VP of Product Management
Recorded Event: December 14, 2006
Read Transcript |
