Remote Support in 2007: Solution Requirements

Melissa Dent, VP of Marketing Communications, Bomgar™:
Good afternoon and Happy New Year. Welcome to today's webcast: Remote Support in 2007 Solution Requirements. My name is Melissa Dent. I'm the VP of Marketing Communications here at Bomgar™. I want to thank each of you for attending today on this cold day we're having across the nation. But, we have a session that we hope you'll find very beneficial for you. Nathan McNeill, our co-founder and VP of Product Management will be discussing how you can get ahead of the curve today with remote support. We're going to provide key evaluation points and criteria that will give you information for your organization to deploy remote support throughout your organization and benefit with this very powerful tool.

Our customers experience invaluable productivity and cost savings so it's a no-brainer that it's something you want to do the same. We hope to expedite the process for you by providing you with a foundation for evaluating remote support in the market today. We designed this information you're going to receive today to help you build RSPs, RFIs, for you to evaluate the products on the market and find the right one for you today.

Before we begin, I want to make sure that you're aware that we will have a question and answer session at the end of the period when Nathan is through presenting. At any time you have a question you can enter that into the field at the bottom left of your screen and click the submit question button. Throughout the presentation I'll be collecting these questions and we'll review those at the end with Nathan. If we don't have time to answer all questions we'll be sure and get back with you with any unanswered questions that we weren't able to get to through the session today. So, with that, I'd like to welcome each one of you and hope you enjoy the session. And, we're ready to go. Nathan?