Making Your Support Organization
Part of the Solution: Protecting Sensitive
Data Remotely (April 17)

A recent EMA survey of the world's largest finance and healthcare companies showed that the #1 challenge facing their organizations in 2008 is compliance with regulations and mandates. Ahead of other high profile IT goals of improving service quality and controlling costs, 98% of those companies are focusing on implementing better Security Management in their organization. A foundational element of good Security Management is controlling sensitive data and mission critical processes that pass through the support organization. Historically, this issue has been downplayed, either because of technical or cultural challenges, in many IT organizations. Today, to meet the increasing pressure for compliance both internally and externally from SOX, HIPAA, PCI and FFIEC, enterprises are turning to the next generation of technology to provide innovative solutions to this real-world challenge.

Join Chris Matney, EMA Consulting Director of IT Services, for an industry overview of this critical IT issue, looking at the current landscape, trends and future states of risk, compliance and security management in the enterprise service desk. In addition, Bomgar CEO and founder Joel Bomgar and a current Bomgar customer will provide a real-world example of how Bomgar Corporation is leading the charge to address these issues.