Supporting the New Reality of the Remote Workforce
with Clientless Remote Desktop Control

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The Right Solution

The new reality of the remote workforce poses many unknowns to the help desk. Ultimately, managers responsible for supporting remote and mobile workers must first define and then balance security, simplicity and costs. Defining these categories is not always easy. Managers must think not only about apparent costs, but about unapparent costs, as well. While one would expect certain features to make a solution easy to use, actually trying and testing a solution is really the best way to measure simplicity. This takes some effort and thought. Finally, one must consider the full scope of security, taking into account not only the features that lend to security, but also the overarching architecture of a solution.

On the other hand, this new reality makes the help desk central to business success. Support managers have the opportunity to demonstrate the need for and effectiveness of new technologies in a new environment of remote support. As the world outside the LAN grows, the responsibility for remote support does not have to remain complex and costly. Clientless remote desktop control, the new mode of supporting the remote workforce, promises the security, simplicity, and cost-effectiveness the help desk needs.

About Bomgar™

Bomgar™ is the only provider of appliance-based remote support solutions. With the Bomgar Box™, clients can eliminate monthly fees and enhance the security of their help desks. The company offers the only appliance-based remote support solution and focuses primarily on support professionals. Bomgar's™ remote control software does not require any pre-installation or configuration, and it works between virtually any two computers, anywhere in the world, even through corporate firewalls.

For More Information

Corporate Office
578 Highland Colony Parkway
Paragon Centre, Suite 300
Ridgeland, MS 39157

Atlanta Office
11330 Lakefield Drive
Suite 200
Duluth, GA 30097

Newport Office
260 Newport Center Drive
Suite 401
Newport Beach, CA 92660

Toll Free: (877) 8BOMGAR
Direct: 601.519.0123
Fax: 601.510.9080
Email Sales: sales@bomgar.com
Request Info: info@bomgar.com
Hours: 8:00-5:00 CST

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