Virtualizing Your Support Staff
Virtual Support Technology Delivers Quantifiable Gains in Productivity and Performance
Despite the growing number of end-users and the increased complexity of technology, IT departments are consistently asked to do more with less. In order to meet business goals, IT departments need to increase the productivity and availability of their helpdesk staff while remaining within the cost constraints placed on them. The solution to this problem is Virtualizing your Support Staff.
Virtual Support Technology decreases IT costs while increasing IT productivity by:
• Reducing on-site visits,
• Increasing support rep capacity, and
• Increasing customer satisfaction.
Organizations like yours have experienced these results from virtualizing their help desks:
• 60% reduced call resolution time (Armstrong Watson)
• 90% increase in first call resolution (ACME Truck Line)
• On-site visits virtually eliminated (Australian Finance Group) 
Download this Free IDC Whitepaper!
Virtualizing Support |
