HDI Industry Benchmark Report - Education

Featuring previously unpublished data from the Help Desk Institute's (HDI) Industry Practices and Salary Survey, this free report reveals that two-thirds of IT help desks in the education sector fail to meet first call resolution targets.

Download it now to uncover how education support centers can maintain quality in support as demand increases.

Learn how you can provide better, faster support to more technologies with less budget.
Find out how to deliver support to Generation Y standards.
Discover alternative support methods to drive student & faculty satisfaction, while cutting incident costs in half.

Free HDI Report
on Educaiton

Access this free whitepaper by filling in the form to the right.
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