Two Waves of Support: Balancing Security & Mobility

Nathan McNeill, VP of Product Management:
For one, using the Bomgar Box™, it does not require a preinstalled software client on each of the PCs that you support. So, for instance, we've got one customer that they've got 14,000 regional offices that they support of independent agents. This is a big insurance company. And, in those 14,000 regional offices, they've got 40,000 employees - or 40,000 independent agents that are working in those offices. And, they're supporting those agents with about 30 people on the help desk.

Now, to deploy a client to each of those PCs would be a nightmare, just not happening. But, with our product, with Bomgar™, they're able to direct the agents to a website and have them click on a link. And then, they're able to get control of the agent's PCs and troubleshoot the issues as if they were on site, you know, viewing the screen. So, it really allows you to expand your support radius to anyone that needs support regardless of whether you've dealt with that machine or managed that machine. So, even unmanaged PCs.

The other aspect is that it works transparently through firewalls. So, no preinstalled client and works through firewalls without any configuration; no port forwarding, no punching a hole in the firewall, no special rules or anything like that. It works over standard internet ports 443 and 80, and works with any proxy or outer firewall imaginable. What this all comes down to is that you can remote control virtually any computer anywhere in the world in just a few seconds without having a client installed on those PCs. You can support the laptop user on the Wi-Fi hotspot in Tokyo behind whatever Linksys router he's using to connect. You can support the guy at home doing work at 3:00am in his PJs. And, you can also support the guy down the hall - the cube dweller. It provides sort of an umbrella of support for each of your users - all of your users regardless of location, what network they're connected in - through, or anything like that.