Two Waves of Support: Balancing Security & Mobility

Nathan McNeill, VP of Product Management:
And, it's moving also kind of into a procedural security. That it's not just, you know, keeping the baddies out but it's also ensuring that procedurally you're controlling how your data is used and then can report on that use when it's said and done.

So, our second wave which is basically how does support handle this need for security and compliance with the new regulations and the new importance of informational accountability? And, the problem for support is these are two conflicting forces. On the one hand it's kind of let your users go free – let them work wherever they want to. And, the other hand it's control your user activity. Know where your users are. Know what they're using. Know what happens during a support session. And so, it's kind of like the age-old conflict between freedom and responsibility where you're supposed to give the user freedom but the support guy is responsible.

And, I wanted to walk through a little bit of how Bomgar™ seeks to facilitate working in this new environment, this new conflicted world of security and compliance versus mobility and connectivity. And, we do that through offering our Bomgar Box™. And, the way the Bomgar Box™ deals with the first problem of mobility and connectivity - how do you support a mobile workforce - is basically two-fold. And, I'll explain this a little bit more.