Two Waves of Support: Balancing Security & Mobility

Nathan McNeill, VP of Product Management:
As we've kind of walked over the last five or ten years until today, you see though that the scope of what support has to deal with has grown with the growth of the internet. So, with adding laptops, adding mobile workers, adding a network of partners that are very globalized, very distributed, you also have the support need that's grown along with that. So, now, everyone has access to the internet. Most people have access to broadband, and then, if you think about too some of the communication advances that have come with the last five to ten years, just with the number of cell phones, I mean, that alone - and a lot of other enabling technologies that enable people to work no matter where they are.

And, let's see. And I want to walk through a couple of the recent trends. This first bullet point - the number of laptops is about one in five in 1999. Today it's one in three and is expected to grow also about 50% in the next few years. That means, you know, one out of every two PCs sold will be a laptop in the next few years. And the stats vary on this. I've seen sources that say it's already past 50%. Regardless of how you stack it though, the number of laptops is increasing. I know here at Bomgar™ we have maybe two desktops in the whole company. It's kind of a dinosaur. We kind of gather around and look at it.

So, and then, when you look at it as well, more and more devices are PC connected. So, once you take your laptop home from work, you plug the laptop in and you also plug your XBOX 360 into it, your digital camera, cell phones, iPods, GPS units, and a host of other PC connected items each of which has a PC interface that requires support and connects some way with a digital home system.