Two Waves of Support: Balancing Security & Mobility

Justin Brock, Manager of eCommerce:
Can you comment on the distance between the appliance and user devices?

Nathan McNeill, VP of Product Management:
You mean as far as physical distance? I guess that's -

Justin Brock, Manager of eCommerce:
That's not in the question.

Nathan McNeill, VP of Product Management:
Well let me talk through it and see if this makes sense. Basically, it's not going to matter what the physical distance is between the appliance or the user or reps that are connecting to the appliance. I mean, obviously, if they're around the world from the appliance you'd have to connect to the appliance and then back to the user. But, distance is not an issue. It's all connecting through the internet.

Justin Brock, Manager of eCommerce:
There's a couple of questions here about licensing I think. One is: how many end user devices can one appliance control at one time?

Nathan McNeill, VP of Product Management:
Right. A single appliance - we have two different models. One that will be coming out and generally available in the next month or so. Our current appliance will support up to 50 concurrent sessions. So, 50 support reps supporting 50 users. The appliance that's coming out later on will support around ten times that.