Two Waves of Support: Balancing Security & Mobility

Justin Brock, Manager of eCommerce:
Can you explain how the licensing works?

Nathan McNeill, VP of Product Management:
Sure. Bomgar™ is licensed per concurrent rep. And so, for instance if you had ten support reps and you estimated that you'd have eight of those support reps logged on and using our application, using Bomgar™, at any given time you could have eight licenses and then ten accounts, or even more accounts, so long as only eight were logged in concurrently. And, that's controlled within the appliance. And, that's also - that's not based on the number of PCs that you control, it's just based on the number of reps you have. So, you could have a single rep supporting, you know, 50 or 100 PCs a day and that's all within the licensing restrictions. It's just based on the number of reps that you have.

Justin Brock, Manager of eCommerce:
Can you talk a little bit more about the preinstalled client on the software - on the clients' machine?

Nathan McNeill, VP of Product Management:
Oh, sure. Basically there is no preinstalled client. Which means that you could get control of a PC that you had never seen before and never heard of before. You know, someone just calling you out of the blue from a random company. And, you could get them to click your link, click on a link, install the small applet and then give you control. And then, once your done the client is then completely removed from that system leaving it completely clean. So, there's no client that's pre-installed on the remote system. It would be running for the duration of the support session, but it would not be running after or before. It would not be resident after or before.