Two Waves of Support: Balancing Security & Mobility

Justin Brock, Manager of eCommerce:
Good Morning. This is Justin Brock from Bomgar™. I'm the eCommerce manager. I would like to welcome everyone to our webinar today: The Two Waves of Support. Thank you for joining us. Before we begin I would like to give just a couple of instructions. There will be a question and answer period at the end of the presentation. If you have questions, there's a place in your interface you can submit them. Also, if you have technical issues with the event manager, if you're trying to view the presentation, you can submit a question that way and we'll see it and try to handle your issue. That said, I'd like to introduce Nathan McNeill. He is the VP of Product Management here at Bomgar™ and he'll be discussing the two waves of support. Nathan?

Nathan McNeill, VP of Product Management:
Yeah, thanks Justin. Just to start off, actually, let's see. I think the - make sure the presentation is started. Okay, before the next line. I wanted to give you a little bit of information about Bomgar™ before we get started. We were founded in 2003. We do remote support solutions which allow a rep to take control of virtually any PC anywhere in the world in about 10 seconds. The process for that is the customer will go to a website; they will click on a link and then give the rep remote control. And, that works regardless of whether there's firewalls in between or whether there's any sort of client software loaded on the PC previous to the support incident.

We have about 2,000 customers in all 50 states and over 30 countries internationally. And, it's the third largest customer base in the remote support market. One other thing of note is that Bomgar™ - our focus is exclusively on the support professional and on remote control support solutions. We're not distracted by doing presentation software, or consumer remote access, or anything like that.