Top 3 Strategies for Successful Support Operations in 2009

Facilitated by: Rich Hand, HDI Executive Director of Membership
Presenter: Officer Krista Ciccozzi, Director of Technical Support for Practice Works Inc.

Webinar Topic Description:
With uncertain economic times looming in 2009, have you been asked to reassess your help desk support operations and budget? Are you once again being asked to do more with less? Are you even able to do so? Determining your strategy starts with evaluating your budget and costs. Do you know your cost per incident? Can you become more efficient through improved process or better use of your human and technical resources?

Join HDI on November 18th for an informative webinar from an industry practitioner and HDI Local Chapter Officer, Krista Ciccozzi, Director of Technical Support for PracticeWorks Inc. Krista will share her thoughts and experience on remote support and other help desk-related subjects to help you be better prepared for a dynamic 2009!

• Know your Budget
• Understand your Costs
• Focus on Efficiencies