Texas-Sized Support

Help Desk Support at Texas A&M University

Justin Brock, Manager of eCommerce, Bomgar™:
I'd like to thank each one of you for joining us and Mike and Nathan. Before we begin today's webcast, if you're attending and would like to ask a question at any time, we will have a Q&A time at the end of the webcast. Please, though, don't wait until the end to ask your questions. You can ask them at any time. You can submit those - there's a submit question field down at the bottom left of your interface so encourage you to ask any questions you may have at the presentation. And at the end, I'll be sure those get presented to Nathan and Mike. With that said, Nathan I'd like to turn things over to you.

Nathan McNeill, VP of Product Management, Bomgar™:
Okay. Thanks Justin. I wanted to take a couple minutes to give you a brief instruction about Bomgar™. We were founded in 2003. We offer Remote Support solutions that allow you to connect to - remote control a computer pretty much anywhere in the world in just a few seconds without having a client pre-installed on that PC and also even if the PC is behind a firewall. Currently we have about 2,000 customers. Those are located in all 50 states and about 30 countries internationally. And, this represents about the third largest customer base in the remote support market.

We are also exclusively focused on remote support and on the support professional, those needs exclusively versus some of the other things you can do with our type of technology. We have a number of different customers within the education vertical. These range from universities. We also have a good many colleges, and then also K-12 institutions. University of Mississippi, University of Tennessee, Ohio State University, as well as Texas A&M which you'll hear about today. So, with that said, I wanted to turn it over to Mike Gerst. He is information technologist with Texas A&M Agriculture - The Texas Cooperative Extension. And, he's going to tell us a little bit about his support environment, some of the challenges that he faces in that environment, how he's addressing these things using Bomgar™ and then some of the results he's seen from having used the tool. So Mike, you can take it away from here.