Texas-Sized Support

Remote Support at Texas A&M University

Justin Brock, Manager of eCommerce, Bomgar™:
Nathan, could you address Mac support with Bomgar™?

Nathan McNeill, VP of Product Management, Bomgar™:
Sure can. And that, again, is another teaser. But, in the end of September that release will also include support for the Macintosh OS - OS 10. So, a lot of our education customers have been requesting that. We've responded to them by adding Mac support. So, that will be available in a couple of weeks.

Mike Gerst, Information Technologist, Texas A&M University:
Hey, can I add one thing? We have looked at that, and one thing about the recording of the session, we are also tasked with the job of doing training and producing training tips for our clientele. And, we're looking at that feature as being a way to enable us to capture during an actual session a training tip.

Nathan McNeill, VP of Product Management, Bomgar™:
It can be a great way to do that because it basically, you know, as soon as you get a session that's resolved well on a standard type of issues, you've got that record of kind of a template about how it was resolved that you can share with other reps or other users to help them solve their own issue. Just follow the steps. Do what's shown on screen.