Texas-Sized Support

Help Desk Support at Texas A&M University

Nathan McNeill, VP of Product Management, Bomgar™:
So, at this time I want to see if there were any questions that we could address from the audience. Justin?

Justin Brock, Manager of eCommerce, Bomgar™:
Thank you guys. First I'd like to apologize to everyone. We had a sound issue somewhere in there. I appreciate your patience. We will have an MP3 of this webcast and we'll send everyone a link to that so you can go back and catch the parts you missed. The first question I'd like to ask is how many end user devices can one appliance control at one time?

Nathan McNeill, VP of Product Management, Bomgar™:
And I can take that one. We have two different appliance models. Our B200 model which I believe Texas A&M is using will allow up to 25 concurrent sessions. So, 25 reps controlling 25 PCs. And then, our B300 model will allow about ten times that. It's going to be dependant somewhat on what they're doing within the session. So, if they're watching DVDs of a remote control session it will use the resources more quickly. But, that should be the ranges. For the larger appliance between 250 and 400 concurrent sessions, 400 reps, 400 customers. And then, for the smaller appliance the B200, would be 25 concurrent sessions.