Remote Support for the Systems Integrator

Joel Bomgar, Founder & CEO:
Also, with an ASP solution, you have to worry about vendor uptime, are they going to be, you know, the application is only online and available when the vendor is online. So, if they're down for some reason you're down as well. And again, the total cost of ownership really eliminated the cost savings benefit. So, we at BCI made the decision that we're going to build the technology internally because nothing existed on the market. After we built that technology it made our engineering staff so much more incredibly effective that I actually founded Bomgar Corporation to take that technology to market and Bomgar™ has since grown, over the last three years, to be a significant player in that market specifically focused - we're completely separate obviously from BCI. No ties there other than that was my specific background. But, the technology was so compelling that Bomgar Corporation was started to take that technology to market and in three years we've accrued over 2,000 customers.

So, that's the quick background. To talk a little bit about the solution that is on the market that we brought to market because there was not another good solution, it is the Bomgar™ product. It is an appliance-based product which means all of the technology is housed in the appliance. It's all you need. All the software's there. Every, all of it is secured in a pre-hardened security environment. Our technology is clientless meaning when an end user clicks a link it dynamically installs an applet during the session and then completely removes the applet at the end of the session. You do not have to deploy software, you do not have to do a roll out, you do not have to worry about managing passwords on preinstalled software on thousands of systems. It's clientless. It's on demand technology. It does work transparently through firewalls, proxy servers, network address translation routers, anything like that. Because of the way the connection is initiated, it doesn't matter where in the world or what kind of firewall the end user's behind and it doesn't matter what software they do or do not have on their system because the remote control technology - our remote control technology is installed on demand.