Remote Support for the Systems Integrator

Joel Bomgar, Founder & CEO:
As far as where we fit in the market, we have the third largest customer base in the remote support market and we are the only vendor in the remote support market that is exclusively focused on the needs of the support professional and the technology we need to provide them in order for them to do their job better. So, that is who we are as a company: Bomgar Corporation.

Next, real quick snapshot of who I am, my background, and what led me to start Bomgar™ and be in the business we are currently in. I've been in IT and network engineering for about ten years. I spent about seven years in the Mississippi National Guard working part time. Also spent four years with Business Communications Incorporated. While there I did over 130 service calls, special projects, and just, you know, systems integrations type work, and logged over 500 hours of on-site IT support or network engineering. And, I've been founder and CEO of Bomgar™ for three years.

During my time at BCI and just throughout my career I've done a lot in trying to further and advance my technical knowledge so accrued a number of certifications along the way as well. So, you have a background of - I want to talk about my experience at Business Communications Incorporated. BCI was a systems integrator and VAR and I worked there as a senior engineer. The experience there, the needs there, and the inability to find a solution on the market that met the unique needs of a systems integrator and VAR which essentially are the same needs you see in the enterprises as well as pretty much anybody doing support is - or the needs we experienced there and the inability to find a solution on the market that met those needs is really what led to the creation of Bomgar™ and our Bomgar Box™. And, Bomgar™ to be established specifically as an entity to market this technology and advance this technology for the support professional. But, because BCI was a pivotal point in that and because that is a great deal of my experience specifically related to the systems integrator and VAR, I wanted to talk through BCI as a case study because I think it lays a very good context to what many of you are probably experiencing in your day to day businesses. And again, these are the same challenges all the way from a one-man IT shop to a Fortune 500 company.