Remote Support for the Systems Integrator

Joel Bomgar, Founder & CEO:
So, they know that every trace of our technology's gone. There's no files, there's no registry entry, there's no add or remove programs entries. So, essentially they know beyond a shadow of a doubt that they don't have to worry about somebody logging into their system later. So, because of those things and because of our technology, just the inherent security built in with encryption and digitally signed applets, and all of those things, build a lot of security in. But, essentially when you come down to the trust relationship of the end user with the support technician and the trust relationship that's built there and all of the ways that we have put the end user in control if they want to be in control, it really alleviates that. And honestly, we have had almost no customers report to us that their end users or their customers have any issue once they implement the technology. It's something that's almost always a concern on the front end, but honestly once the customer has been supported once with this technology, they're gonna start asking, "Can't you just log into my system or something? That was so easy." And, they'll sometimes, even if they're not aware you have that capability ask, "You know, this is really frustrating doing phone only support. Is there not some way you can log in and do this yourself?" And, the answer with Bomgar's technology is yes you can. All you have to do is click a link. So, that typically alleviates that and it really does not present a problem. Most customers absolutely love it.