Remote Support for the Systems Integrator

Justin Brock, Manager of eCommerce:
Well, I kinda wanted a little bit of development on that question. Does it always install as a systems service and, if not, can you modify the rights on a remote machine?

Joel Bomgar, Founder & CEO:
Good question. Let me walk through that. Our application, our technology is going to dynamically detect what level of rights the end user has. As many of you know, if a user is running as a standard user without administrative rights to their system, by default, it will not allow systems services to run. What you can do in that - basically our technology when you first connect will detect whether they have user level rights, power level rights, or administrative rights to their local system. Obviously they're not going to have any rights to the network beyond user level rights, but, whether they have rights to their local system. If it is user or power user rights, our application will initially run in application mode but it will give you the option, there's a button on the representative interface, that you can click that will ask you for administrative credentials to that machine. As soon as you enter administrative credentials it will switch from application mode to systems service mode.

Now, if the end user is already a systems admin of their local machine, then it will run as a systems service from the beginning. So, you're gonna see the end user's remote control screen regardless of what level of rights they have. User level, power user, or administrative rights. If you want to do a log in/log out or reboot/reconnect it will need to be running as a systems service which, if they are not local admin by default, all you have to do is click a button, it prompts for administrative credentials, you enter those real quick, and it immediately switches to a systems service and then enables all of that functionality.