Remote Support for the Systems Integrator

Joel Bomgar, Founder & CEO:
A couple unique things about this is because we are systems service based, our systems service, the Bomgar™ systems service is the last systems service to shut down on a shut down and the first to start up after the reboot which means if some other application hangs the reboot process, you're still going to be connected and able to do an end task or whatever on that application to enable the shut down to happen. So, we are the last system service to shut down and the first one to start up which meant you're going to be seeing that remote screen immediately after the reboot even while it's going through the network settings and configuring the system to get ready to display the log in prompt. So, again, you get remote control prior to the log in prompt and it's all because our product is systems service based. So, that is a key thing to look for when you're looking for technology - incident based remote control technology because if it's not systems service based, then as soon as you log out or as soon as you do a reboot, you're going to lose that session and the end user must be present to reconnect.

Now, if you're looking at other competitors on the market, make sure you find out is - some of them advertise reboot/reconnect but the end user must be present to initiate the session. So, it really does not give you any benefit versus just starting the session from scratch. Again, versus our technology where the end user could be in a meeting, they don't even have to be on the other end of the connection to enable you to do that. So, I hope that answers that question. What do we have next Justin?