Remote Support for the Systems Integrator

Joel Bomgar, Founder & CEO:
So, that kind of outlines what incident-based remote control technology can do for the systems integrator and I wanted to open up questions for - I'll turn it over to Justin at this point to ask a few questions and I'll take them as they come. Again, if you have any questions, please enter them. Justin can work through those and we'll knock out as many as we can. So, Justin, with that I will turn it over to you. What do we have for questions.

Justin Brock, Manager of eCommerce:
Thank you Joel. The first one I'd like to send your way. You mentioned remote - I mean reconnect on reboot. How does the technician request this or how is this process accomplished?

Joel Bomgar, Founder & CEO:
Good question. Basically, the core difference in our technology versus all the other technology on the market is, for those technical of you out there, it runs as a system service versus an application. A systems service is the core component of Windows that run even when no user is logged in. applications, such as anything that's browser based, or java based, or anything like that, runs only when a user is actively logged in. Because Bomgar's technology runs as a systems service, essentially, as soon as you start a session with an end user the - our technology is running as a systems service which means if you want to log out, all you have to do is click start, log out. You'll log out. You'll log in as a different user. Now, as soon as you click log out, with anything that is not systems service based, you would immediately lose that remote control session. Again, with Bomgar™ because it's a systems service it stays running even when a user logs out. As far as a reboot, again, because the fact that you're in a remote control session as an end user means it is running as a systems service all you have to do for a reboot/reconnect is basically just click start/shut down. You'll see the screen go black during the initial boot process, and as soon as Windows loads, it will immediately give you back remote control even prior to the log in prompt.