Remote Support for the Systems Integrator

Joel Bomgar, Founder & CEO:
While I was at BCI, the personal experience I benefited from is a lot less travel time. So, I was able to spend a lot more time resolving issues, less wear on my '79 Buick LaSabre, same car I still drive, a lot less frustration by - for both the tech support representative as well as the end user. Typical phone-only tech support is frustrating for both parties just due to the loss in communication. A lot more billable time from the ability to control multiple system simultaneously as well as the ability to bill a lot more of an eight-hour day versus 2/12, 3, 4 hours being taken up on travel time - non billable travel time.

And, out of our 2,000 plus customers, 1,000 of them are systems integrators and VARs. So, this type of technology is clearly a perfect fit for the systems integrator and VAR due to the fact that, again, it does not require pre-installed software client and that it works through any firewall. Overall what that means for our customer base - our 2,000 customers do over 25,000 remote control sessions every day using our technology. So, you're talking - that's over - you're talking over half a million sessions a month of people who are experiencing less drive time, less frustration, a lot more billable time - again, that's happening 25,000 times a day as our customers support their end users.

So, that kind of wraps it up as far as Bomgar™, who we are as a company, the background of my experiences at BCI which led me to start the company and the phenomenal growth we've experienced of the company marketing this technology. We also talked about, from a quick summary perspective, the security and compliance benefits of being able to house this technology yourself, the total cost of ownership benefits of having the solution in house. We talked through kind of the ease of use of the end user interface and just how easy it is to get connected, ten seconds or less, and some of the key features such as reboot/auto reconnect which is, again, a feature that we feel is critical for the - in order to enable a tech support representative or systems integrator to truly be effective.