Remote Support for the Systems Integrator

Joel Bomgar, Founder & CEO:
First call resolution goes way up. You don't have upset customers calling back saying so and so said they fixed it the last time when it's not really fixed. Obviously when you can view the screen and you are actually in control of the session it's very easy to see if an issue is resolved or not. Call handling times, we talked about that, are reduced. Travel time and expense is significantly reduced from having to go onsite every time. Ineffective phone support is eliminated because essentially you're not walking an end user through things over the phone anymore and the best part about Bomgar™ is it's technology that you can own and host yourself. The Bomgar Box™ can be installed at your location and it's entirely - the technology is entirely in your hands. You're not tied to an ASP for up time. You're not tied to an ASP for the security implications whether that be for just general security or compliance to government regulations. And, from a total cost of ownership perspective, you're able to break even and realize the significant ROI over time versus paying every month for this type of technology.

The results - I wanted to give a quote from one of our customers here with WechTech. It says - Keith says, "As network integrator in south Florida remote access for our clients is highly integral to the success of our business. After trying numerous software and hardware based access solutions, the Bomgar Box™ was bar-none the best solution on the market. For over ten years customer service has been the key to my success. The Bomgar Box™ allows my clients to connect to a technical support representative in less than ten seconds. You can't buy better customer service than that."

That's again, the experience that is echoed just by numerous of our customer base in that it enables them to serve their customer base better. It enables them to be more profitable, to bill more time and to better utilize the resources they have, systems engineers and tech support representatives.