Remote Support: How Secure Are You?

Nathan McNeill, Bomgar™:
And just kind of for the next couple of minutes, I want to talk through Bomgar's security stance. And it really starts with the fact that no products can claim to be certified, HIPAA compliant, or Sarbanes-Oxley compliant, or security compliant. I know we kind of hear that all the time, but there really is no certification. There's no rubber stamps. And the reason for that is simply that security and compliance involve much more than just the product itself. Security is not just in the product; it's also in the deployment and the use of the product. You could make a product that was as secure as Fort Knox technologically and still use the product in an insecure fashion. It's not a tradeoff; it's not an either-or situation. It's kind of like do you go with safe driving or safe cars. The truth is both are needed. You can still kill yourself in a safe car by using unsafe driving, and the same is true of a secure quote-unquote product. You can have a secure product and use it in an insecure fashion.

And so with that kind of paradigm in mind, Bomgar™ seeks to facilitate secure deployment of our products. And the changes that brings about in our company and our approach to security is that it's not just adding security features. It's not just adding acronyms to our list, but it's really creating products in such a way that it makes secure and compliant use of the products easy and natural. It's kind of like lane markers on a highway or the little beepy thing that goes off if you don't buckle your seatbelt. Neither of those things do anything, technologically speaking, to keep the car safe; it just makes it easy to stay within the lanes and not hit other cars and hard to not wear your seatbelt. So that's what we're talking about in terms of facilitating security versus just throwing an acronym at it.