Remote Support: How Secure Are You?

Nathan McNeill, Bomgar™:
Thank you, Chuck. I'm just going to take a few minutes to walk through a little bit more about Bomgar™ as a company and then our product, and then also our security stance.

So with that, let me start out with just a little bit about our company. We are the only appliance-based remote solution. We have about 2,000 customers in all 50 states and 33 countries internationally; and those range from small to medium businesses, from construction to IT consulting in terms of vertical, all the way up to Fortune 1000, Fortune 500 and Global 1000 customers.

And then in terms of the solution that we deploy, we do deploy through a Box; and our Bomgar Box™ allows the support rep to connect to any computer in the world in just a few seconds. So it's any Windows-based PC from 95 through 2003 server, and the reason it can do that is 'cause it works through firewalls and does not require a pre-installed client. We also have file transfer and chat once you get connected with the customer, and a feature called Reboot/Auto-Reconnect that allows the rep to reboot the remote system and gain remote control without any user intervention whatsoever. There's several of our competitors that can list that feature, but it usually requires the user to actually re-connect the session once you complete the reboot. We also allow you to transfer the session to another rep and then also share it with another rep to collaborate on a single issue.

You have - because we use a tabbed interface, it allows you to handle multiple sessions very easily. And also on this last point, I want to take a couple moments on that, it really is a 30-minute deployment of the solution. It's not a 30-minute setup or 30-minute training run; it takes about 30 minutes from the time the FedEx guy drops off the box to the point where you're remote controlling a user's system. So it really is incredibly easy. We ask our customers to take the Bomgar™ Pizza Box Challenge, which is basically to order a pizza as soon as the box gets there; and then by the time the pizza gets there, you should have it up and running.